Facility & Quality Manager: Hotel Operations Lead

Acco; Badhoevedorp; On-site; EUR 31,000 - 38,000; Full time

Benefits offered by this job

Staff discounts

Training opportunities

Career growth

Holiday allowance 25 days

Job summary

ibis Schiphol Amsterdam Airport is seeking a Facility & Quality Manager to safeguard the hotel's quality, cleanliness, appearance and sustainability, reporting to the Hotel Management Team.

You will oversee 644 guest rooms, public areas and outsourced housekeeping, drive quality standards, supplier relations, budget management and sustainability initiatives, shaping guest satisfaction in one of Europe's largest ibis hotels.

Qualifications

• Leadership experience in hospitality, housekeeping, facility management, quality management, or hotel operations.
• Experience managing outsourced service providers and contractor relationships.
• Strong understanding of hotel quality standards and guest expectations.
• Experience managing budgets, inventories and operational performance.
• Passion for quality, sustainability and continuous improvement.
• Excellent communication and stakeholder management skills.
• Hands-on approach with strong attention to detail.
• Fluent in Dutch and English.

Responsibilities

• Ensure the quality, cleanliness, presentation, and availability of all 644 guest rooms and public areas.
• Manage the daily relationship with the outsourced housekeeping provider.
• Lead and support two Room Inspectors responsible for room quality audits and inspections.
• Conduct daily quality inspections and review room reconciliation reports.
• Coordinate window cleaning, specialized cleaning, grounds maintenance, parking maintenance and waste management suppliers.
• Supervise the hotel in-house painter and coordinate refurbishment activities.
• Manage procurement and stock control of guest supplies, linen and cleaning products.
• Oversee linen management, guest laundry services, employee uniforms and laundry processes.
• Prepare and manage departmental budgets, monitor costs and take corrective action when required.
• Process and control invoices according to company procedures.
• Maintain daily communication with the Technical Department regarding hotel operations and improvement actions.
• Lead sustainability initiatives and coordinate Green Key, Essendi and Accor objectives.
• Manage Lost & Found procedures and administration.
• Actively contribute to the Hotel Management Team and hotel strategy.

Skills

Leadership experience

Vendor management

Quality standards

Budgeting & inventories

Sustainability mindset

Communication & stakeholder management

Hands-on approach

Dutch & English fluency

Job description

ibis Schiphol Amsterdam Airport is seeking a Facility & Quality Manager to safeguard the hotel's quality, cleanliness, appearance and sustainability, reporting to the Hotel Management Team.

You will oversee 644 guest rooms, public areas and outsourced housekeeping, drive quality standards, supplier relations, budget management and sustainability initiatives, shaping guest satisfaction in one of Europe's largest ibis hotels.