Hotel Facility & Quality Leader — Sustainability & Ops

IBIS; Badhoevedorp; On-site; EUR 35,000 - 45,000; Full time

Benefits offered by this job

International environment

Staff discounts

Training opportunities

Career growth

Bonus scheme

Starting salary from €3,100 gross per月

Salary aligned with Dutch Horeca CAO,

Job summary

ibis Schiphol Amsterdam Airport, part of Essendi/Accor, seeks a Facility & Quality Manager to safeguard the overall quality, cleanliness, appearance and sustainability of the hotel. You will oversee 644 guest rooms, public areas, and outsourced housekeeping, ensuring brand standards and guest expectations are met in a high-volume environment.

You will manage linen, laundry, suppliers, budgeting, and sustainability projects, leading a small team and coordinating with the Technical Department for

Qualifications

• Proven leadership experience in hospitality, housekeeping, facility management, quality management, or hotel operations.
• Experience managing outsourced service providers and contractor relationships.
• Strong understanding of hotel quality standards and guest expectations.
• Experience managing budgets, inventories and operational performance.
• Passion for quality, sustainability and continuous improvement.
• Excellent communication and stakeholder management skills.
• Hands-on approach with strong attention to detail.
• Fluent in Dutch and English.

Responsibilities

• Ensure the quality, cleanliness, presentation, and availability of all 644 guest rooms and public areas
• Manage the daily relationship with the outsourced housekeeping provider
• Lead and support two Room Inspectors responsible for room quality audits and inspections
• Conduct daily quality inspections and review room reconciliation reports
• Coordinate window cleaning, specialized cleaning, grounds maintenance, parking maintenance and waste management suppliers
• Supervise the hotel in-house painter and coordinate refurbishment activities
• Manage procurement and stock control of guest supplies, linen and cleaning products
• Oversee linen management, guest laundry services, employee uniforms and laundry processes
• Prepare and manage departmental budgets, monitor costs and take corrective action when required
• Process and control invoices according to company procedures
• Maintain daily communication with the Technical Department regarding hotel operations and improvement actions
• Lead sustainability initiatives and coordinate Green Key, Essendi and Accor objectives
• Manage Lost & Found procedures and administration
• Actively contribute to the Hotel Management Team and hotel strategy

Skills

Leadership

Vendor management

Quality standards

Budget management

Communication

Dutch language

Job description

ibis Schiphol Amsterdam Airport, part of Essendi/Accor, seeks a Facility & Quality Manager to safeguard the overall quality, cleanliness, appearance and sustainability of the hotel. You will oversee 644 guest rooms, public areas, and outsourced housekeeping, ensuring brand standards and guest expectations are met in a high-volume environment.

You will manage linen, laundry, suppliers, budgeting, and sustainability projects, leading a small team and coordinating with the Technical Department for