Facility & Quality Manager

Acco; Badhoevedorp; On-site; EUR 31,000 - 38,000; Full time

Benefits offered by this job

Staff discounts

Training opportunities

Career growth

Holiday allowance 25 days

Job summary

ibis Schiphol Amsterdam Airport is seeking a Facility & Quality Manager to safeguard the hotel's quality, cleanliness, appearance and sustainability, reporting to the Hotel Management Team.

You will oversee 644 guest rooms, public areas and outsourced housekeeping, drive quality standards, supplier relations, budget management and sustainability initiatives, shaping guest satisfaction in one of Europe's largest ibis hotels.

Qualifications

• Leadership experience in hospitality, housekeeping, facility management, quality management, or hotel operations.
• Experience managing outsourced service providers and contractor relationships.
• Strong understanding of hotel quality standards and guest expectations.
• Experience managing budgets, inventories and operational performance.
• Passion for quality, sustainability and continuous improvement.
• Excellent communication and stakeholder management skills.
• Hands-on approach with strong attention to detail.
• Fluent in Dutch and English.

Responsibilities

• Ensure the quality, cleanliness, presentation, and availability of all 644 guest rooms and public areas.
• Manage the daily relationship with the outsourced housekeeping provider.
• Lead and support two Room Inspectors responsible for room quality audits and inspections.
• Conduct daily quality inspections and review room reconciliation reports.
• Coordinate window cleaning, specialized cleaning, grounds maintenance, parking maintenance and waste management suppliers.
• Supervise the hotel in-house painter and coordinate refurbishment activities.
• Manage procurement and stock control of guest supplies, linen and cleaning products.
• Oversee linen management, guest laundry services, employee uniforms and laundry processes.
• Prepare and manage departmental budgets, monitor costs and take corrective action when required.
• Process and control invoices according to company procedures.
• Maintain daily communication with the Technical Department regarding hotel operations and improvement actions.
• Lead sustainability initiatives and coordinate Green Key, Essendi and Accor objectives.
• Manage Lost & Found procedures and administration.
• Actively contribute to the Hotel Management Team and hotel strategy.

Skills

Leadership experience

Vendor management

Quality standards

Budgeting & inventories

Sustainability mindset

Communication & stakeholder management

Hands-on approach

Dutch & English fluency

Job description

• Compensation: EUR 3100 - EUR 3100 - monthly

Company Description

Be part of something big at ibis Schiphol Amsterdam Airport; one of the largest and most international ibis hotels in Europe, welcoming guests from all over the world every day.

With 644 guest rooms, extensive public areas, and consistently high occupancy levels, delivering exceptional quality every day is both a challenge and an opportunity. Behind every great guest experience is a clean, welcoming, well-maintained, and sustainable hotel environment.

As Facility & Quality Manager, you will play a key role in ensuring our hotel continuously meets the highest standards of quality, presentation, and operational excellence.

Job Description

About the Role – Facility & Quality Manager

As Facility & Quality Manager, you are responsible for safeguarding the overall quality, cleanliness, appearance, and sustainability of ibis Schiphol Amsterdam Airport.

As a member of the Hotel Management Team, you oversee one of the most visible and impactful areas within the hotel, ensuring that our 644 guest rooms, public areas, facility services, and sustainability initiatives consistently meet ibis brand standards and guest expectations.

The housekeeping operation is fully outsourced to an external partner. You are responsible for monitoring quality standards, operational performance, and service delivery. Supported by two Room Inspectors, you ensure that guest rooms are delivered on time and at the highest possible standard in a high-volume, fast-paced environment.

In addition, you are responsible for linen management, guest and employee laundry services, facility-related suppliers, inventory management, budgeting, sustainability projects, and the overall appearance of the hotel, both inside and outside.

This unique leadership role combines quality assurance, housekeeping governance, supplier management, sustainability, and operational excellence within one of the largest ibis hotels in Europe.

Qualifications

Key Responsibilities

• Ensure the quality, cleanliness, presentation, and availability of all 644 guest rooms and public areas
• Manage the daily relationship with the outsourced housekeeping provider
• Lead and support two Room Inspectors responsible for room quality audits and inspections
• Conduct daily quality inspections and review room reconciliation reports
• Coordinate window cleaning, specialized cleaning, grounds maintenance, parking maintenance and waste management suppliers
• Supervise the hotel in-house painter and coordinate refurbishment activities
• Manage procurement and stock control of guest supplies, linen and cleaning products
• Oversee linen management, guest laundry services, employee uniforms and laundry processes
• Prepare and manage departmental budgets, monitor costs and take corrective action when required
• Process and control invoices according to company procedures
• Maintain daily communication with the Technical Department regarding hotel operations and improvement actions
• Lead sustainability initiatives and coordinate Green Key, Essendi and Accor objectives
• Manage Lost & Found procedures and administration
• Actively contribute to the Hotel Management Team and hotel strategy

Additional Information

Your Profile

• Proven leadership experience within hospitality, housekeeping, facility management, quality management, or hotel operations
• Experience managing outsourced service providers and contractor relationships
• Strong understanding of hotel quality standards and guest expectations
• Experience managing budgets, inventories and operational performance
• Passion for quality, sustainability and continuous improvement
• Excellent communication and stakeholder management skills
• Hands‑on approach with strong attention to detail
• Fluent in Dutch and English

What We Offer

• A dynamic and international working environment
• Staff discounts worldwide through Accor
• Training and development opportunities
• Career growth opportunities within Accor and Essendi
• 25 holiday days based on full‑time employment
• A performance‑based bonus scheme of up to 10% of annual salary, including holiday allowance
• At Essendi, we offer an attractive starting salary from approximately €3,100 gross per month, depending on experience and qualifications
• Salary in accordance with the Dutch Horeca CAO, Scale 7
• The opportunity to directly influence guest satisfaction, quality performance and sustainability initiatives
• A leadership role within the Management Team of one of Europe’s largest ibis hotels