Facilities Process Transformation Lead (AI-Driven)

Basic Fit International B.V.; Hoofddorp; Hybrid; EUR 60,000 - 84,000; Full time

Benefits offered by this job

Learning & Development

Career Growth

Work culture

Hybrid work (4 days in-office, 1 day W

Innovation projects

Job summary

Basic-Fit is seeking a Facility Process & Transformation Lead to bridge facility vision with day-to-day practice. You’ll shape processes, build a service catalogue, and collaborate with IT to implement workflows and AI-driven improvements. You’ll monitor asset data and KPI/SLA performance to guide management decisions.

You will operate in a hybrid setup, coordinating with multiple stakeholders, and work to enhance service delivery across the organization.

Qualifications

• Bachelor or Master degree in Facility Management, Business Administration, or similar.
• Proven experience in a facility role with process or project responsibility.
• Experience with ticketing/service management systems (Topdesk, ServiceNow, Planon).

Responsibilities

• Translate strategic plans into concrete, workable processes.
• Build and maintain the service catalogue in the Helpdesk system.
• Create workflows, escalation paths, and categorisation with IT.
• Deploy AI agents to smarter, faster service delivery.
• Ensure asset data collection and support asset-management rollout.
• Monitor processes and measure supplier KPIs and SLAs.

Skills

Process thinking

Practical & action oriented

Communication with senior management

Education

Bachelor/Master degree HBO/WO in Facility Management or Business Administration

Tools

Topdesk

ServiceNow

Planon

Job description

Basic-Fit is seeking a Facility Process & Transformation Lead to bridge facility vision with day-to-day practice. You’ll shape processes, build a service catalogue, and collaborate with IT to implement workflows and AI-driven improvements. You’ll monitor asset data and KPI/SLA performance to guide management decisions.

You will operate in a hybrid setup, coordinating with multiple stakeholders, and work to enhance service delivery across the organization.