Hybrid Process Expert: Supply Chain Facilities

Action; Zwaagdijk-Oost; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

24 vacation days with option to buy 5

Hybrid working policy

15% staff discount in Action stores

Shuttle bus to Hoorn and HQ

Mobility allowance and pension scheme

Job summary

Action is seeking a Process Expert SC Facilities to optimize facility processes and systems across Europe. You will partner with Facility departments, DCs, Transport and Planning to translate operational needs into IT specs and drive end-to-end improvements.

The role emphasizes testing, documentation, and standardized work instructions, with a focus on SAP/facility process changes and a strong customer-service mindset in an international setting.

Qualifications

• Bachelor’s degree at HBO level in Logistics, Supply Chain Management, Business Administration or related field.
• 1–3 years of relevant, process-focused experience in Supply Chain, Logistics, Transport or Facilities.
• Experience in retail or fast-paced operations is a strong plus.
• Affinity with IT systems and process improvement, with hands-on or familiarity with SAP, MHE or related tools.
• Hands-on testing experience (UAT) and contribution to continuous improvement initiatives.
• Fluent English communication skills, both written and verbal, with ability to liaise with IT and international stakeholders.

Responsibilities

• Optimize and improve facility processes, systems, and performance issues; translate findings into practical improvements.
• Bridge Business & IT; translate operational challenges into clear IT specifications with multiple teams.
• Manage and resolve process-related incidents; ensure clear stakeholder communication.
• Lead end-to-end improvements from opportunity to implementation, go-lives, and on-site support for new DC openings.
• Coordinate testing activities (UAT, E2E, Production Acceptance) for system releases and SAP changes.
• Document and standardize process flows, work instructions, and training materials for Europe.
• Manage system access and user roles; log improvement proposals in designated systems.
• Contribute to BLUE continuous improvement methodology for scalable facility operations.

Skills

Analytical

Structured

Problem solving

Stakeholder communication in English

IT systems affinity

Education

Bachelor’s degree (HBO) in Logistics or related field

Tools

SAP

MHE systems

Job description

Action is seeking a Process Expert SC Facilities to optimize facility processes and systems across Europe. You will partner with Facility departments, DCs, Transport and Planning to translate operational needs into IT specs and drive end-to-end improvements.

The role emphasizes testing, documentation, and standardized work instructions, with a focus on SAP/facility process changes and a strong customer-service mindset in an international setting.