Facility Process & Transformation Lead

Basic-Fit; Hoofddorp; Hybrid; EUR 60,000 - 84,000; Full time

Benefits offered by this job

Learning & Development

Career Growth

Work Culture

Innovation

Salary range

Perks & Benefits

Gym access

Job summary

Basic-Fit is seeking a Facility Process & Transformation Lead to connect the facility vision with practical day-to-day processes, systems and data. You translate strategic plans into workable workflows, build and maintain the service catalogue in the Helpdesk, and define workflows with IT for consistent ticket routing and asset data input.

You will deploy AI agents to accelerate service delivery, monitor KPIs and SLAs, and drive improvements in a multi-client IFM environment.

Qualifications

• Facility background and understanding how work floors run.
• Process-focused, practical and action-oriented.
• Strong communication with management and suppliers.

Responsibilities

• Translate strategic plans into concrete, workable processes.
• Build and maintain the service catalogue within the Helpdesk system.
• Create workflows with IT for ticket routing and asset data input.
• Deploy AI agents to improve service delivery.
• Ensure asset data collection and support asset management implementation.
• Monitor processes and measure supplier performance against KPIs and SLAs.

Skills

Facility experience

Process mindset

AI tools experience

Data analytics

KPI/SLA management

Supplier management

Stakeholder communication

Education

Bachelor/Master degree (HBO/WO)

Tools

Topdesk

ServiceNow

Planon

Job description

This Is What Your Role Looks Like

You build the bridge between facility vision, process and technology. Are you the person who turns facility ideas into working processes — someone who is just as comfortable setting up a service catalogue in a ticketing system as briefing an AI agent, and who can also make our commercial IFM story land with franchise partners? Then we're looking for you. This is not a management role: you steer on processes, quality and tooling, not on people. As Facility Process & Transformation Lead, you are the link between the vision of our Facility Director and day-to-day practice.

Your Responsibilities

• You translate strategic plans from the Facility Director into concrete, workable processes.
• You build and maintain our service catalogue within the Helpdesk system, so tickets automatically reach the right supplier – also key input for our new ticket intake app.
• You build the workflows, escalation paths and categorisation in the ticketing system together with IT, and implement changes whenever processes or ways of working change.
• You deploy AI agents to make our service delivery smarter and faster.
• You make sure relevant data on the assets in our clubs is properly collected and delivered, and are closely involved in the implementation of our new asset management system.
• You monitor processes, flag where things go wrong, advise managers on how to improve, and measure supplier performance against KPIs and SLAs.

Who Are You?

You have a facility background and understand how an organization really runs on the work floor. You think in processes, but you're also practical and action-oriented. You communicate easily with senior management, managers and suppliers alike – direct and to-the-point, but well-substantiated.

Additionally, We're Looking For Someone Who Is

• A relevant Bachelor/Master degree (HBO/WO), e.g. in Facility Management, Business Administration or similar.
• Proven experience in a facility role with process and/or project responsibility.
• Experience with ticketing/service management systems (e.g. Topdesk, ServiceNow, Planon) and setting up a service catalogue.
• Affinity with and experience in working with AI tools/agents (prompting, process automation).
• Knowledge of IFM models, preferably with experience in a multi-client environment.
• Experience with KPI/SLA management and supplier management, and data savvy: able to (co-)build and interpret reports and dashboards.

What We Offer You

At Basic-Fit, it's not just about work, it's about your growth. As a Facility Process & Transformation Lead, you'll have the freedom to make an impact and develop yourself in a dynamic environment.

What You Can Expect From Us

• Learning & Development: Unlimited access to GoodHabitz and LinkedIn Learning.
• Career Growth: Plenty of opportunities for professional and personal development.
• Work Culture: An informal, international, and down-to-earth environment. We value working together, so we work 4 days in the office, 1 day from home.
• Innovation: Your ideas contribute to strategic projects.
• Salary: A monthly gross salary between €5.000 and €7.000 based on 40 hours, depending on your experience and background.
• Perks & Benefits: Travel allowance, bike plan, health insurance discounts, remote work allowance, and a pension plan (52% contribution by Basic-Fit).
• Fitness: Access to our gym at HQ.

About Basic-Fit

Basic-Fit is Europe's leader in the value-for-money fitness market, with more than 4.7 million members across 1,650+ clubs in 6 countries. We are continuously growing and improving.

If you're looking for a place where you can make an impact while having fun at work, you've come to the right place!

What Makes Us Unique?

• Work with Impact: What you do makes a difference. We don't just work for our members, partners, and teams—we work with them.
• Collaboration: Everyone works together to achieve goals and celebrate success.
• Diversity & Inclusion: We welcome everyone into our workplace.