F&B Supervisor

Hotelprofessionals; Rotterdam; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Attractive employee discounts

Holiday benefits

Pension registration

Staff events

Career opportunities

Job summary

Hotelprofessionals is looking for a Restaurant Supervisor for ibis Styles Rotterdam Ahoy. You will oversee dining operations, ensuring exceptional service and training staff to provide top-quality food and beverage experiences. You're responsible for effectively handling guest complaints and ensuring the restaurant's operational success.

With over 3 years of experience in a hotel setting, robust knowledge of food and drink, and fluency in English, you'll thrive in a dynamic environment focused on guest satisfaction and team synergy. Employee benefits include competitive salary, holiday hours, and training opportunities.

Qualifications

• Minimum 3 years of experience as restaurant & bar waiter in a hotel.
• Fluent written and spoken knowledge of English and preferably Dutch.

Responsibilities

• Ensure smooth operation during shifts and assist with complaints.
• Check orders and supervise employees.
• Handle administrative tasks such as payments and evaluations.

Skills

Food & Beverage knowledge

Customer service skills

Complaint resolution

Job description

Improving the processes in our hotel, training your colleagues, and making sure everything runs smoothly at the restaurant and at the bar. You ensure that all colleagues have the right tools to make our guests happy with our food and beverage services. And as the supervisor, you are responsible for the restaurant, the lobby & the bar, together with our international team here in ibis Styles Rotterdam Ahoy.

Responsibilities

During your shift you make sure that everything runs smoothly. If a waiter cannot solve a complaint, you jump in to help. You check that the orders are correct, and the employees are well supervised and trained, as you are not always on the floor. Together with the whole team, you make sure that everything is going according to plan and at the end you hand the shift over neatly to the colleagues taking over. This way the colleagues are up to date. Moreover, you are responsible for administrative tasks, such as processing and checking payments, and carrying out staff evaluations, together with the F&B Manager.

No limits to your abilities.

• responsible for welcoming the guests and making sure they feel hospitable with our food and beverage options. Good service is our number one priority
• providing correct information about the drinks and dishes, and serve them appropriately
• involved in complex questions, complaints or feedback from our guests
• responsible for supervising and training the employees
• making drinks and taking orders, while making small conversation with our guests
• preparing the restaurant for the dinner or cleaning up after breakfast
• refilling the drinks in the bar, so all drinks are available

Qualifications

• the appropriate food & beverage knowledge, such as wine and cocktails knowledge
• minimum 3 years of experience as restaurant & bar waiter in a hotel
• fluent written and spoken knowledge of the English language and preferably the Dutch language as well

Benefits

• A dynamic working environment in the 'Hart van Zuid'
• a salary appropriate to the challenging position, depending on your experience
• you accrue 0.096 holiday hours per hour worked, up to a maximum of 190 holiday hours (25 holiday days) per holiday year and 8% holiday allowance
• after the trial period, you may take an extra day off in the month of your birthday
• you will be registered with the Pension Fund for the Hotel and Catering Industry (PH&C) for your old-age pension and any survivors' pension (from the age of 18)
• attractive employee discounts within Accor and Revo Hospitality Group
• staff events
• excellent international career and training opportunities
• the opportunity to work within a fast-growing organization
• room for own initiative and development opportunities

Ibis Styles Rotterdam Ahoy believes that everyone should feel comfortable in the organization, that there is a pleasant and safe working atmosphere, where talents are given the opportunity to flourish and everyone is given the chance to develop.

We refrain from bias and do not discriminate based on nationality, political preference, gender, skin color, race, origin, religion, age, marital status, disability, sexual orientation and other characteristics that are protected by applicable law.

Ibis Styles Rotterdam Ahoy strives for equal opportunities for everyone and values everyone who contributes to the objectives of ibis Styles Rotterdam Ahoy with his or her talents.

We treat everyone with fairness, respect and dignity. The success of ibis Styles Rotterdam Ahoy depends on our employees! Do you see a match? Let us know who you are and hopefully we'll talk soon.