EV & Energy Technical Support Engineer - Dutch Market

Ohme

Zwolle

Hybrid

EUR 42,000 - 66,000

Full time

24 hours ago

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Benefits offered by this job

Competitive salary

Discretionary bonus

Home occupancy allowance

Insurance

Job summary

Ohme is seeking a Technical Support Engineer to join our European team in Zwolle. The role focuses on Dutch market support, product development assistance, and after-sales service with installation partners.

You will help ensure smooth installations and strong customer outcomes as part of a hands-on, data-driven team. Based in Zwolle, you will work from the office three days a week, with potential hybrid arrangements.

Qualifications

Native Dutch and professional English required.
2+ years in EV or energy technical roles preferred.
Experience with installation partners and service KPIs is a plus.

Responsibilities

Directly manage requests and issues from installation partners or the Customer Operations team, delivering effective and rapid solutions.
Diagnose and resolve technical issues related to products or installation.
Collaborate with engineering to address recurring issues and improve product reliability.
Create internal and external support materials to proactively reduce inquiries.
Provide technical support to the sales team during presentations and training sessions.
Conduct installer training and onboarding.
Review pre-installation surveys and assign customers to installation partners based on capacity.
Monitor partner performance per SLAs and conduct quarterly reviews.
Track customer journey during installation and report SLA breaches.