European Sales Support Specialist

Nouryon; Amsterdam; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

35 holidays

Bonus

Pension plan

Bike plan

Employee assistance program

Job summary

Nouryon in Amsterdam is seeking a Sales Assistant to support the European Paints and Coatings sales organization by coordinating commercial processes, maintaining customer and pricing data, and assisting Account Managers across the region.

You will act as main contact for customers, manage orders, inquiries, payments, and forecasting, ensuring excellent service, data accuracy, and compliance. This role requires SAP/CRM experience and strong English communication.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 3–5 years in Sales Support, Customer Service, Commercial Operations, or a similar role in a B2B environment.
• Experience in an international, customer-focused business environment.
• Good knowledge of SAP, CRM systems, and Microsoft Office.

Responsibilities

• Act as the first point of contact for customer inquiries not directly related to order fulfillment.
• Support pricing activities by investigating price discrepancies and maintaining pricing information.
• Assist with order-to-cash processes, monitor disputed invoices and follow up on unusual order patterns.
• Support credit control activities, including overdue payments and invoice disputes.
• Coordinate customer master data updates, commercial conditions, and SAP contracts.
• Manage sample requests and deliveries, and resolve sample-related inquiries.
• Coordinate sales leads from marketing campaigns and digital channels with Account Managers.
• Administer rebate programs in line with customer agreements.
• Assist with CRM and MyNouryon Portal inquiries and registrations.
• Create and manage purchase orders and RFCA requests.
• Collaborate with Sales, Customer Service, Master Data Management, and Contract Management teams.
• Contribute to continuous improvement and harmonization of sales support processes across Europe.

Skills

English communication

Organizational skills

Team collaboration

Education

Bachelor's degree or equivalent

Tools

SAP

CRM systems

Microsoft Office

Job description

Nouryon in Amsterdam is seeking a Sales Assistant to support the European Paints and Coatings sales organization by coordinating commercial processes, maintaining customer and pricing data, and assisting Account Managers across the region.

You will act as main contact for customers, manage orders, inquiries, payments, and forecasting, ensuring excellent service, data accuracy, and compliance. This role requires SAP/CRM experience and strong English communication.