European Commercial Operations Leader

ZEEKR极氪; Amsterdam; On-site; EUR 180,000 - 280,000; Full time

Job summary

Zeekr Europe is seeking an experienced Head of Commercial Operations to lead sales, network development, and financial services across Europe from Amsterdam or regional hubs. You will report to the CEO of Zeekr Europe and drive sustainable growth, profitability, and exceptional customer satisfaction.

You will oversee Sales Operations, Financial Services, Fleet & Corporate Sales, Network Development, and Customer Satisfaction, acting as the central link between Zeekr Europe and our rapidly

Qualifications

• 15+ years in automotive or mobility industry, ideally premium segment.
• Proven leadership in sales, operations, commercial management, or business development at a European or international level.
• Strong experience across dealer networks, fleet business and financial services.
• Demonstrable success in a start-up environment or scaling up new market entries and network rollouts.
• Strong strategic and analytical thinking with hands-on operational execution.

Responsibilities

• Own European retail and fleet sales performance, delivering ambitious volume, revenue, and profitability targets.
• Lead sales planning, forecasting, production and performance management operations across the European market, developing and empowering markets to be more sustainable and successful as we grow.
• Lead governance for quarterly campaigns, including incentives, discounts and tactical actions to meet ambitious sales objectives.
• Drive data-driven decision making through BI, KPI dashboards, and market analytics.
• Develop European financial services strategy and manage performance and partnerships of key white-label partners.
• Drive penetration of financial products to support sales growth and profitability.
• Build and scale pan-European fleet partnerships and corporate accounts to accelerate growth at market level.
• Develop strategies and programs to improve residual value, remarketing, and TCO optimization.
• Define and execute Zeekr's European sales, service, and distribution network strategy across Europe.
• Identify, negotiate, and establish partnerships with local and regional partners to build a high-performing dealer and service network.
• Ensure a seamless and exceptional customer journey across all touchpoints, including showrooms, service centres, and digital platforms.
• Develop performance metrics and manage ongoing network operations to ensure efficiency, customer satisfaction, and scalability.
• Lead network expansion and market launches, ensuring proper infrastructure and resources are in place to support sales and service activities.
• Compliance and Standards: Ensure that all partners and operations comply with Zeekr’s global standards, local regulations, and sustainability goals.
• Build best-in-class sales training capability for dealer and importer partners.

Skills

Sales operations

Leadership

Strategic planning

Financial services

Network development

Data analytics

B2B/B2C sales

Education

Master's degree

Tools

BI tools

CRM systems

Job description

Zeekr Europe is seeking an experienced Head of Commercial Operations to lead sales, network development, and financial services across Europe from Amsterdam or regional hubs. You will report to the CEO of Zeekr Europe and drive sustainable growth, profitability, and exceptional customer satisfaction.

You will oversee Sales Operations, Financial Services, Fleet & Corporate Sales, Network Development, and Customer Satisfaction, acting as the central link between Zeekr Europe and our rapidly