EU Fulfillment PMO Lead — Warehouse & Last-Mile Ops

TikTok; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Job summary

TikTok is seeking a results-driven Supply Chain & Logistics professional to oversee EU FBT warehousing and last-mile operations in Amsterdam. You will define KPIs, drive SOPs, and collaborate with cross-functional teams to ensure reliable fulfillment and scalable growth.

You will lead PMO initiatives for warehouse launches, optimize inventory planning with data dashboards, and manage risk with proactive RCA. Familiarity with European delivery networks and strong Excel/SQL skills are essential.

Qualifications

• Bachelor's degree or above in Supply Chain, Logistics, Industrial Engineering, or Business-related fields.
• Strong operational control capabilities combined with excellent project management skills (PMO mindset).
• Familiar with EU and UK e-commerce warehouse operations and last-mile delivery networks.
• Highly data-sensitive and proficient in Excel, SQL, and BI tools.

Responsibilities

• Oversee daily operations of EU FBT warehousing and last-mile logistics; monitor core KPIs.
• Drive SOP implementation across warehouses and establish health monitoring mechanisms.
• Collaborate with Commercial and S&OP teams to plan for major promotions and capacity.
• Lead end-to-end PMO delivery of complex projects, from milestones to post-project reviews.
• Align with Product/Tech, Logistics, Merchant Ops, and service providers for transparent execution.
• Monitor fulfillment anomalies, set SLAs, and drive RCA with QC team.
• Build data dashboards and propose system enhancements to optimize planning.

Skills

PMO mindset

Operational control

Cross-functional collaboration

Data-driven decision making

Education

Bachelor's degree or above in Supply Chain, Logistics, Industrial Engineering, or Business-related fields

Tools

Excel

SQL

BI tools

Job description

TikTok is seeking a results-driven Supply Chain & Logistics professional to oversee EU FBT warehousing and last-mile operations in Amsterdam. You will define KPIs, drive SOPs, and collaborate with cross-functional teams to ensure reliable fulfillment and scalable growth.

You will lead PMO initiatives for warehouse launches, optimize inventory planning with data dashboards, and manage risk with proactive RCA. Familiarity with European delivery networks and strong Excel/SQL skills are essential.