Last‑Mile Operations Specialist, FBT - TikTok Shop

TikTok; Amsterdam; On-site; EUR 60,000 - 80,000; Full time

Job summary

TikTok is seeking a logistics professional to strengthen its supply chain and delivery operations across Europe. You will help shape last-mile courier solutions and design SOPs that streamline FBT logistics and partnerships.

In this role you will manage logistics providers, monitor KPIs, and collaborate across departments to drive operational excellence and support regional growth.

Qualifications

• Bachelor's degree or above with last-mile European courier experience.
• Experience managing European e-Commerce logistics and FBT operations.
• Strong data analysis capabilities.

Responsibilities

• Formulate last-mile courier delivery solutions for FBT and design SOPs for courier logistics processes.
• Manage logistics service providers, monitor courier timeliness and costs.
• Proactively propose process improvements and coordinate cross-department projects.

Skills

Data analysis

Logistics management

European e-commerce logistics

Last-mile delivery

Education

Bachelor's degree or above

Job description

Responsibilities

The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimize their operational efficiency.

• Solution Capability: Responsible for formulating last-mile courier delivery solutions for FBT, as well as designing the SOP of FBT courier logistics processes and managing logistics service providers.
• Daily Operation Capability: Take charge of key indicators related to courier timeliness, cost and experience; build operational processes, monitor daily operational data, and manage logistics service providers to ensure the sustained operation of all operational indicators.
• Cross-departmental Communication and Coordination Capability: Proactively propose optimizable points related to processes and products in daily work, and promote the cross-departmental completion of related projects.

Qualifications

Minimum Qualification(s)

• Bachelor's degree or above; familiar with last-mile courier service providers in Europe & the UK, with experience in managing European e-Commerce logistics and FBT operations.
• Familiar with international e-Commerce processes, logistics operation models and operation management models, with proficient operation and management experience.
• Strong sense of responsibility and excellent data analysis skills.

Preferred Qualification(s)

• Candidates with experience in building logistics operations from 0 to 1 are preferred.
• Those with experience in FBT logistics route operations are preferred.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.