Escape to the Sun: Dutch-Speaking Customer Support Role in Alicante, Spain

Next Job Abroad; Breda; Hybrid; EUR 21,000 - 25,000; Full time

Benefits offered by this job

Relocation bonus

Flight reimbursement

Hybrid work after training

On-site academy and coaching

Job summary

Next Job Abroad is hiring a Dutch-speaking customer support agent in Alicante to assist Dutch customers with connectivity issues via calls, chats, and emails. You will receive comprehensive paid training to become proficient quickly and deliver value through product updates and promotions.

The role offers a base salary up to €2,094 gross per month plus a 15% monthly performance bonus. After a 3-month on-site onboarding, you can work 2–3 days from home, with relocation support available.

Qualifications

• Fluent Dutch at C2 or native level with comfortable conversational English (B1+).
• Warm, engaging phone presence with a proactive attitude.
• Tech-savvy and quick to learn new software and tools.
• EU passport or Spanish residency required to finalize contract.
• Willingness to work a rotating schedule Mon-Fri 08:00-20:00; weekends 09:00-17:30; two weekends monthly.

Responsibilities

• Handle inbound calls, live chats, and emails to assist Dutch customers with connectivity issues.
• Troubleshoot and guide users through activating SIMs, data settings, and device setup.
• Suggest value-driven product updates and promotional extensions to customers.
• Maintain accurate database profiles to ensure smooth service operations.

Skills

Dutch fluency

English conversational

Phone communication

Proactive attitude

Tech-savviness

Job description

Earliest Start Dates: 20 July 2026 or 03 August 2026

Work Hard, Beach Harder: Your Passport to Alicante Awaits!

Looking for a vibrant coastal city with 300+ days of annual sunshine, incredible nightlife, an affordable cost of living, and an authentic Mediterranean soul? Alicante is rapidly becoming Europe's absolute top hub for young digital professionals. We are offering an immediate ticket to start fresh, build an international resume, and join a lively, tight-knit group of Dutch expats who work hard and enjoy the coastal lifestyle to the fullest.

The Daily Breakdown

• Inbound Communications: Jump on calls, live web-chats, and emails to rescue Dutch customers facing connectivity puzzles. No dull outbound cold calling schedules here.
• The Tech Whisperer: Help users step-by-step with real-world troubleshooting—activating SIMs, walking them through mobile data settings, or getting their home TV box and high-speed routers online.
• Value Creation: Introduce smart, value-driven product updates and promotional extensions to existing customers. No prior sales experience needed—our premium paid training ensures you'll feel completely natural doing it.
• Operational Care: Maintain accurate database profiles to ensure our service pipeline runs flawlessly

Requirements

• Linguistic Skills: C2 or Native-level fluency in Dutch, with comfortable conversational skills in English (B1 or higher).
• The Energy: You possess a naturally warm, engaging phone voice, a proactive mindset, and a positive attitude that brightens up a room.
• Computer Savvy: You know your way around standard software interfaces, love finding solutions, and enjoy picking up new skills.
• Legal Readiness: A valid EU Passport or Spanish residency documentation is required to finalize your formal Spanish contract immediately.
• Schedule Commitment: Total comfort handling a rotational schedule within our operating windows (Mon-Fri 08:00-20:00, Weekends 09:00-17:30). Your availability is mandatory for Monday morning shifts, Friday evenings, 3 evenings weekly until 20:00, and 2 weekends monthly

Benefits

• Flexible Contract Options & Pay: Work full-time or enjoy more free time to explore Spain. We offer flexible contract sizes ranging from 32 to 39 hours per week, with a competitive base salary of up to €2,094 gross/month (plus an extra 15% performance bonus every single month to boost your bank account).
• Fully Paid Academy: 4 complete weeks of specialized on-site classroom learning, tech nesting, and personal coaching to get you certified and confident.
• The Hybrid Shift: Kick off your first 3 months bonding on-site with your team. Once you're fully up to speed, enjoy working up to 2-3 days per week from home.
• Career Fast Track: We love promoting internally. Transition rapidly into Quality Coaching, Corporate Training, or Team Leadership positions.
• Summer Relocation Cash & Support (July / August Arrivals): Relocate independently and secure a massive €1,500 relocation cash bonus paid with your 2nd salary + up to €500 flight reimbursement! (Already living in Spain but want the coast? Grab a €750 cash moving bonus instead). Plus, our dedicated HR team will assist you step-by-step with your Spanish Social Security setup.