Engineering Support Lead - On-Call Ops & Root-Cause

Cerebras; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Job summary

Cerebras is seeking an Engineering Support Lead to run our second-line engineering support. You will oversee the on-call rotation, coordinate engineers, and drive root-cause fixes. You will own AI-powered support tooling and push automation to accelerate the rotation.

You will mentor junior engineers, work with product teams, and ensure the support function scales with our fast-growing AI workloads. This role is remote across Europe and the US time zones.

Qualifications

• 5+ years of engineering experience.
• Experience leading rotations and on-call processes.
• Ability to coordinate across time zones and teams.
• Strong ownership of scalable systems and tooling.

Responsibilities

• Lead second-line support: the process, the on-call rotation, and the quality of every resolution.
• Run alongside the engineers on rotation, coordinate them, unblock them, and step in on the hardest problems.
• Track issues across rotations, identify recurring problems, and fix the root causes.
• Own our AI-powered support tooling and improve automation for faster rotation.
• Coach one or two junior support engineers and mentor team members.
• Collaborate with product teams to route issues quickly and effectively.
• Improve support speed and quality over time.

Skills

Leadership

Analytical

Ops mindset

Remote collaboration

Time zone coordination

Tools

TypeScript

React

Go

AWS

Job description

Cerebras is seeking an Engineering Support Lead to run our second-line engineering support. You will oversee the on-call rotation, coordinate engineers, and drive root-cause fixes. You will own AI-powered support tooling and push automation to accelerate the rotation.

You will mentor junior engineers, work with product teams, and ensure the support function scales with our fast-growing AI workloads. This role is remote across Europe and the US time zones.