AI-Driven Support Strategy & Operations Lead

Crane Venture Partners; Amsterdam; On-site; EUR 85,000 - 130,000; Full time

Job summary

Gigs in Amsterdam is seeking an experienced Operations Lead to own the end-to-end support experience across the customer lifecycle, from launch readiness through post-launch optimization.

You will partner with customers to design and run their support motion, identify moments that drive contacts, and translate insights into playbooks and improvements. You will operate with high autonomy and report to Head of Support.

Qualifications

• 4+ years in a demanding operational environment.
• Self-driven and relentlessly proactive.
• AI is part of your working stack.
• You can read the room and the data, translating findings into decisions.
• Credible with customers and able to run external meetings.
• High ownership, juggling multiple workstreams.

Responsibilities

• Be the face of Gigs with customers across pre-sales, implementation and post-launch.
• Dig into activation funnels, identify drop-offs and degradation patterns, and provide clear recommendations.
• Take field insights back to Product and Engineering to drive improvements.
• Build AI into workflows to automate recurring tasks and accelerate analysis.
• Know the platform end to end: provisioning, billing, and support tooling.
• Write runbooks and design workflows so future deployments run faster.
• Keep cross-functional teams coordinated and unblock blockers.

Job description

Gigs in Amsterdam is seeking an experienced Operations Lead to own the end-to-end support experience across the customer lifecycle, from launch readiness through post-launch optimization.

You will partner with customers to design and run their support motion, identify moments that drive contacts, and translate insights into playbooks and improvements. You will operate with high autonomy and report to Head of Support.