Energy Tech Support & Operations Specialist

CloudWatts B.V.; Zwolle; On-site; EUR 30,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Inspiring workplace

Office in Zwolle

Room to shape your own work

Challenging environment

Close-knit team

Job summary

CloudWatts B.V. is seeking a proactive customer contact specialist to ensure smooth operation of Zonnedimmer and deliver helpful, timely support to users in the Netherlands.

You will handle inquiries, manage dongle logistics, and collaborate with the development team to translate user feedback into product improvements. The role requires a bachelor’s level, strong communication, and data-driven problem solving.

Qualifications

• Bachelor’s level required with interest in technology, software and energy.
• Understanding of what software does: API, integration or cloud platform.
• Ability to read charts and data quickly.
• Self-motivated to learn quickly about energy management and the flex market.
• Fluent in Dutch; good English.

Responsibilities

• Answering customer questions by phone, email and ticketing system.
• Oversee logistics of the Zonnedimmer Dongle: ordering, stock, shipping and returns.

Skills

Bachelor's degree

Tech-savvy

API & cloud basics

Data literacy

Phone communications

Self-motivation

Dutch fluency

English proficient

Education

Bachelor's degree

Job description

CloudWatts B.V. is seeking a proactive customer contact specialist to ensure smooth operation of Zonnedimmer and deliver helpful, timely support to users in the Netherlands.

You will handle inquiries, manage dongle logistics, and collaborate with the development team to translate user feedback into product improvements. The role requires a bachelor’s level, strong communication, and data-driven problem solving.