Head of Tech Support EMEA

Slashhash; Amsterdam; On-site; EUR 120,000 - 180,000; Full time

Job summary

Adyen is seeking a seasoned Head of Technical Support for the EMEA region, based in Amsterdam. The role will steer a 90+ person team, overseeing all technical support activities and driving a shift toward a more strategic, mature, and scalable model.

You will champion enterprise-level customer support excellence, lead cross-functional initiatives, and partner with senior stakeholders to align support with business goals in a fast-paced environment.

Qualifications

• 15+ years of experience in enterprise-level customer support.
• Experience leading large support teams and strategic initiatives.

Responsibilities

• Lead a 90+ person technical support team in EMEA.
• Oversee all technical support activities in the region.
• Develop a more strategic, mature, and scalable support model.
• Collaborate with stakeholders to evolve customer support.

Skills

Salesforce Service Cloud

Generative AI

Automation

Change Management

Strategic Planning

Customer Relationship Management

Data Analysis

Process Improvement

B2B Support

Technical Support

Leadership

Stakeholder Management

15 years of relevant experience

Job description

Adyen is seeking a strategic and experienced support leader to serve as Head of Technical Support, EMEA. This individual will lead a 90+ person team, overseeing all technical support activities in the region, and play a pivotal role in evolving the support function to a more strategic, mature, and scalable model. The role requires 15+ years of experience in enterprise-level customer support and is based in Amsterdam.

Key Skills

• Salesforce Service Cloud
• Generative AI
• Automation
• Change Management
• Strategic Planning
• Customer Relationship Management
• Data Analysis
• Process Improvement
• B2B Support
• Technical Support
• Leadership
• Stakeholder Management
• 15 years of relevant experience