Senior Technical Services Manager — Applications & Pre-Sales

Abroad Experience; Amersfoort; On-site; EUR 90,000 - 130,000; Full time

Job summary

Abroad Experience in the Utrecht area is seeking a Technical Services Manager to lead a team of Applications Engineers, covering design support, implementation, and post-sales services for resellers across Europe.

You will report to the Technical Services Director and drive pre-sales and after-sales processes, handle escalations, commissioning, and training, while ensuring high-quality customer support and project execution.

Responsibilities

• Manage and coach all Applications Engineers in the team to provide the best technical service for customers.
• Manage all goals and objectives pertaining to the technical sales team.
• Manage on a project basis, escalated technical issues, commissioning, or design projects.
• Pre-sales: manage the Applications Engineers' support to Sales Management and Resellers in the pre-sales process, ensuring the right support is provided to Sales Managers and Technical Sales/Account Managers with large designs, tenders and quotes.
• After-sales: manage the Applications Engineers' support to resellers, ensuring the right procedures are followed in the RMA process and monitoring project follow-up.

Job description

Abroad Experience in the Utrecht area is seeking a Technical Services Manager to lead a team of Applications Engineers, covering design support, implementation, and post-sales services for resellers across Europe.

You will report to the Technical Services Director and drive pre-sales and after-sales processes, handle escalations, commissioning, and training, while ensuring high-quality customer support and project execution.