EMEA Regional COM Leader — Process Excellence & Delivery

Sika; Utrecht; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Job summary

Sika is seeking an experienced regional Customer Order Management leader to standardize end-to-end order-to-cash across EMEA, shaping practices and elevating customer service. The role interacts with Logistics, Planning, Production and Sales, drives KPIs, dashboards, and continual improvement, and requires the ability to influence senior stakeholders in a matrix organization, with about 30% travel.

If you have a track record in SAP, process harmonization, and coaching regional teams, this is an

Qualifications

• Bachelor's or Master's degree in Supply Chain Management, Business Administration, Operations Management, Industrial Engineering or a related field.
• 5+ years in Customer Order Management or Order-to-Cash in international manufacturing.
• Proven regional/local or cross-functional leadership in a matrix organization.
• Deep understanding of end-to-end order management processes including entry, confirmations, backlog, delivery, and comms.
• Experience with ERP/SAP order management, master data and service performance management.
• Proven track record in process harmonization and improving OTIF performance.
• Strong analytical skills with KPI monitoring, dashboards and reporting.
• Excellent communication and stakeholder management to influence senior leaders across functions.
• Experience leading cross-functional initiatives, workshops and change in an international matrix organization.
• Coaching and capability-building to develop local teams and promote best practices.
• Fluency in English; additional European languages are a plus.
• Willingness to travel ~30% across EMEA.

Responsibilities

• Lead Regional COM Excellence across EMEA, driving development and continuous improvement of end-to-end COM processes.
• Drive process harmonization and standardization with governance across countries (order entry, confirmations, backlog, delivery coordination).
• Enhance customer service performance by improving order visibility and communication throughout the order-to-delivery journey.
• Strengthen cross-functional collaboration between local COM teams and Logistics, Planning, Production, Sales and Operations.
• Establish and monitor service KPIs, dashboards and reporting; lead root-cause analysis and improvement actions.
• Lead regional change and capability development through coaching, workshops and best-practice adoption.
• Influence senior stakeholders and build alignment across regional and local organizations.
• Identify recurring service risks (delays, shortages, disruptions) and drive mitigation plans.
• Support ERP/SAP alignment and master data improvements in order management.

Skills

Leadership

Analytical skills

Stakeholder management

English fluency

SAP / ERP experience

Travel readiness

Education

Bachelor's or Master's degree in SCM/Business/Operations

Tools

SAP

Job description

Sika is seeking an experienced regional Customer Order Management leader to standardize end-to-end order-to-cash across EMEA, shaping practices and elevating customer service. The role interacts with Logistics, Planning, Production and Sales, drives KPIs, dashboards, and continual improvement, and requires the ability to influence senior stakeholders in a matrix organization, with about 30% travel.

If you have a track record in SAP, process harmonization, and coaching regional teams, this is an