EMEA Partner Success Manager - Onboarding & Renewals

DroneShield; Amsterdam; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

DroneShield invites a Customer Success Manager (EMEA) to join its Amsterdam-based team. This post-sales role focuses on onboarding, partner enablement, renewals, and lifecycle coordination, engaging with distributors, resellers, and channel partners within the DroneShield ecosystem.

You will report to the Director of Channel & Distributor Management and work closely with Sales and Customer Operations to drive renewals and opportunities, while maintaining Salesforce records and ensuring smooth

Qualifications

• 3-5 years of relevant professional experience; 5-8 years is preferred.
• Experience in Customer Success, Partner Success, Account Management, or a similar customer-facing role.
• Experience working with partners, distributors, resellers, channel partners, or indirect sales models.
• Strong ability to manage post-sales relationships, coordinate across departments, and drive open actions to resolution.
• Hands-on CRM experience, preferably Salesforce.

Responsibilities

• Act as the primary post-sales point of contact for assigned partners and selected strategic end customers across EMEA
• Support onboarding, kick-off meetings, portal demonstrations, user training, account reviews, health checks, and renewal planning activities
• Guide partners and customers through Access Portal setup, administrator access, user management, navigation, and ongoing portal adoption
• Track software versions, subscriptions, entitlements, renewal dates, serial numbers, and lifecycle information
• Proactively coordinate renewal activities, prepare renewal overviews, and maintain accurate renewal forecasts in Salesforce
• Coordinate delivery updates, software updates, maintenance windows, RMAs, advanced replacements, return shipments, and repair lifecycle communications
• Own post-sales escalations alongside the relevant Sales Director, identifying the right internal stakeholders and following through until resolution
• Maintain accurate customer, partner, renewal, subscription, contact, activity, and account records in Salesforce
• Identify partner, customer, renewal, or expansion opportunities and hand qualified opportunities over to Sales

Skills

Customer Success

Partner Management

Account Management

Communication

Stakeholder Management

Tools

Salesforce

Job description

DroneShield invites a Customer Success Manager (EMEA) to join its Amsterdam-based team. This post-sales role focuses on onboarding, partner enablement, renewals, and lifecycle coordination, engaging with distributors, resellers, and channel partners within the DroneShield ecosystem.

You will report to the Director of Channel & Distributor Management and work closely with Sales and Customer Operations to drive renewals and opportunities, while maintaining Salesforce records and ensuring smooth