EMEA HR Operations Lead – Hybrid (France Focus)

Here; Eindhoven; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Annual bonus

25 vacation days

Hybrid work Eindhoven

Udemy Learning

Job summary

HERE Technologies in Eindhoven seeks a Sr. HR Operations Generalist to be the first contact for employees and People Leaders across EMEA, focusing on France, the Netherlands, Germany, Poland, and Finland. This role blends operational excellence with continuous improvement in HR support and technology initiatives.

You will deliver Tier 0–2 HR support, collaborate with global teams, mentor colleagues, and drive process improvements while ensuring a positive employee experience across the lifecycle.

Qualifications

• 8+ years of experience in an HR shared services, HR Operations, or People Enablement environment supporting the EMEA region.
• Experience supporting employees in France and at least one of the following countries: the Netherlands, Germany, Poland, Finland, Spain, or Italy.
• Strong knowledge of EMEA HR operations, labor laws, and best practices, including employment agreements, employee lifecycle processes, absence management, payroll administration, and employee relations.
• Experience providing Tier 0, Tier 1, and Tier 2 HR support to employees and managers.
• Experience working with HRIS platforms and HR technology solutions, including process improvements, workflow enhancements, system testing, and implementation activities.
• Experience contributing to operational excellence, process optimization, or transformation initiatives while maintaining a strong operational focus.
• Strong analytical and problem-solving skills with the ability to assess situations, identify root causes, and develop effective solutions.
• A structured, organized, and detail-oriented way of working.
• The ability to navigate ambiguity, adapt to changing priorities, and maintain focus on delivering high-quality outcomes.
• A collaborative mindset with the ability to build strong partnerships across teams and stakeholder groups.
• High levels of integrity, professionalism, and discretion when handling confidential employee information.
• Proficiency in Excel, HRIS/HRM systems, and HR technology solutions. Experience with Oracle HCM, Microsoft Copilot, and Jira is advantageous.
• Strong verbal and written communication skills in English. Fluency in French is a strong advantage.
• An interest in mentoring colleagues and developing toward future people leadership opportunities.

Responsibilities

• Serve as a senior member of the EMEA People Enablement team, delivering high-quality Tier 0, Tier 1, and Tier 2 HR support across the employee lifecycle, including onboarding, employment agreements, employee changes, absence management, payroll administration, employee relations, and offboarding activities.
• Act as a trusted advisor to employees and People Leaders on HR policies, employment conditions, employee relations matters, and operational HR processes, particularly in France.
• Ensure operational excellence, compliance, accuracy, and a positive employee experience across all HR processes and employee interactions.
• Collaborate closely with Business HR, Talent Acquisition, Payroll, Total Rewards, HRIS, and Legal teams to deliver seamless support across the employee lifecycle.
• Mentor junior team members, share expertise and best practices, and contribute to the ongoing development of the wider People Enablement team.
• Use data, employee feedback, and operational insights to identify opportunities for continuous improvement and service excellence.
• Contribute to process improvement initiatives that simplify work, improve efficiency, and enhance employee experience.
• Partner with HRIS teams to define business requirements, participate in testing activities, and support the implementation of new workflows and system enhancements.
• Support regional and global projects as an operational subject matter expert representing EMEA HR Operations.
• Collaborate with PMO and cross-functional stakeholders on selected transformation initiatives that improve scalability, consistency, and effectiveness across the organization.

Skills

HR Operations

EMEA experience

HRIS knowledge

Oracle HCM

Payroll experience

Analytical skills

Stakeholder collaboration

Mentoring

English fluency

French

Process improvement

Excel

Tools

Oracle HCM

Excel

Jira

Microsoft Copilot

Job description

HERE Technologies in Eindhoven seeks a Sr. HR Operations Generalist to be the first contact for employees and People Leaders across EMEA, focusing on France, the Netherlands, Germany, Poland, and Finland. This role blends operational excellence with continuous improvement in HR support and technology initiatives.

You will deliver Tier 0–2 HR support, collaborate with global teams, mentor colleagues, and drive process improvements while ensuring a positive employee experience across the lifecycle.