EMEA Field Application Engineer: Customer Tech Support

DynaScan Technology, Inc.; Utrecht; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Laptop and mobile phone

Travel allowance

Workwear and safety shoes

International environment

Team culture

Job summary

DynaScan Technology, Inc. is seeking a Field Application Engineer to support customers across the EMEA region from our Utrecht facility. You will diagnose, repair, and optimize display solutions while collaborating with Sales, R&D, and Engineering teams.

You will deliver on-site and remote support, assist with installations, and contribute to knowledge base and training for customers and partners. A hands-on, customer-focused engineer is ideal.

Qualifications

• Experience as a Service Engineer, Support Engineer, Electronics Technician, or similar technical role.
• Strong troubleshooting and problem-solving skills.
• Knowledge of electronics, AV technology, or digital signage solutions.
• Excellent communication skills and the ability to explain technical concepts to non-technical audiences.
• The ability to work both independently and within a team.
• A valid driving licence.
• Willingness to travel within the EMEA region.
• Additional languages such as German or French are a plus.

Responsibilities

• Deliver Tier 2 technical support via email, phone, remote sessions, and on-site visits.
• Diagnose, troubleshoot, and repair DynaScan products.
• Support product installations, configuration, and commissioning.
• Manage service requests, RMAs, and technical cases through our CRM system.
• Perform root-cause analysis and contribute to continuous product improvement.
• Create and maintain technical documentation, procedures, and knowledge-base articles.
• Provide technical training for customers and partners.
• Travel within the EMEA region when required.

Skills

Troubleshooting

Problem-solving

Electronics

AV technology

Digital signage

Communication

Teamwork

Driving licence

Travel willingness

German/French a plus

Job description

DynaScan Technology, Inc. is seeking a Field Application Engineer to support customers across the EMEA region from our Utrecht facility. You will diagnose, repair, and optimize display solutions while collaborating with Sales, R&D, and Engineering teams.

You will deliver on-site and remote support, assist with installations, and contribute to knowledge base and training for customers and partners. A hands-on, customer-focused engineer is ideal.