EMEA Customer Success & Partner Relations Manager

DroneShield; Amsterdam; Hybrid; EUR 65,000 - 75,000; Full time

Job summary

DroneShield is seeking a Customer Success Manager (EMEA) in Amsterdam to drive post-sales engagement with partners and key customers across the region. You will enable onboarding, manage renewals, and coordinate lifecycles with Salesforce, while collaborating with cross-functional teams.

The role reports to the Director of Channel & Distributor Management. Fluency in English and Dutch is required, with occasional travel across EU/EMEA and a hybrid work arrangement. Amsterdam-based preferred.

Qualifications

• 3–5 years of relevant professional experience; 5–8 years is preferred.
• Experience in Customer Success, Partner Success, Account Management, Customer Operations, Sales Operations, or a similar customer-facing role.
• Experience working with partners, distributors, resellers, channel partners, or indirect sales models.
• Hands-on CRM experience, preferably Salesforce, including customer records, renewals, activity tracking, account updates, and forecasting.
• Strong communication, organisation, problem-solving, stakeholder management, and follow-through skills.
• Commercial awareness with the ability to identify renewal risks and qualified expansion opportunities.
• Experience in high-growth technology, defence, security, government, critical infrastructure, telecommunications, aerospace, or software/SaaS environments is advantageous.

Responsibilities

• Act as the primary post-sales point of contact for assigned partners and selected strategic end customers across EMEA
• Support onboarding, kick-off meetings, portal demonstrations, user training, account reviews, health checks, and renewal planning activities
• Guide partners and customers through Access Portal setup, administrator access, user management, navigation, and ongoing portal adoption
• Track software versions, subscriptions, entitlements, renewal dates, serial numbers, and lifecycle information
• Proactively coordinate renewal activities, prepare renewal overviews, and maintain accurate renewal forecasts in Salesforce
• Coordinate delivery updates, software updates, maintenance windows, RMAs, advanced replacements, return shipments, and repair lifecycle communications
• Own post-sales escalations alongside the relevant Sales Director, identifying the right internal stakeholders and following through until resolution
• Maintain accurate customer, partner, renewal, subscription, contact, activity, and account records in Salesforce
• Identify partner, customer, renewal, or expansion opportunities and hand qualified opportunities over to Sales

Skills

CRM experience

Sales Operations

Customer Success

Channel/Partner management

Stakeholder management

English fluency

Dutch fluency

Travel readiness

Tools

Salesforce

Job description

DroneShield is seeking a Customer Success Manager (EMEA) in Amsterdam to drive post-sales engagement with partners and key customers across the region. You will enable onboarding, manage renewals, and coordinate lifecycles with Salesforce, while collaborating with cross-functional teams.

The role reports to the Director of Channel & Distributor Management. Fluency in English and Dutch is required, with occasional travel across EU/EMEA and a hybrid work arrangement. Amsterdam-based preferred.