Hybrid EMEA Customer Success Manager - SaaS Adoption & Growth

Lucidsoftware; Amsterdam; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Amsterdam office two days/week

Job summary

Lucid Software seeks a Customer Success Manager to guide strategic accounts, driving adoption of the Lucid Suite and translating business goals into measurable value. You will work closely with customers to align products with their objectives and maximize outcomes.

This hybrid role is based in Amsterdam, requiring in-person collaboration two days per week. Candidates should have 2+ years in CX, strong technical aptitude, and fluent English; Nordic languages are a plus.

Qualifications

• Bachelor’s degree with strong academic performance.
• At least 2 years experience in CX or similar customer-facing roles.
• Technical background or very strong technical aptitude.
• Strong written and verbal communication skills.
• Fluent in English; Nordic languages helpful.
• Hybrid role; Amsterdam office two days per week.

Responsibilities

• Develop strong understanding of the Lucid Suite and how to integrate it into customer workflows.
• Create strategies to drive ongoing adoption and outcomes.
• Build relationships with key contacts and executives to deepen partnerships.
• Collaborate with Professional Services to support change management and campaigns.
• Lead initiatives to improve customer experience and retention.
• Conduct regular business reviews to ensure satisfaction and value realization.

Skills

Customer success

Communication skills

English fluency

Nordic languages

Education

Bachelor's degree

Tools

CRM tools

Technical aptitude

Job description

Lucid Software seeks a Customer Success Manager to guide strategic accounts, driving adoption of the Lucid Suite and translating business goals into measurable value. You will work closely with customers to align products with their objectives and maximize outcomes.

This hybrid role is based in Amsterdam, requiring in-person collaboration two days per week. Candidates should have 2+ years in CX, strong technical aptitude, and fluent English; Nordic languages are a plus.