Nordic CSM - AI-Powered SaaS Adoption & Growth

Lucid Software; Amsterdam; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Lucid Software in Amsterdam is hiring an EMEA Customer Success Manager, Nordic Speaker, to guide strategic Nordic accounts and drive adoption of the Lucid Suite. You will build champions, manage stakeholder relationships, and coordinate across teams to deliver measurable outcomes.

This hybrid role blends remote work with in-person collaboration at our Amsterdam, NL office two days per week and requires strong cross-functional collaboration and a customer-first mindset.

Qualifications

• Bachelor's degree with strong academic performance.
• At least 2 years experience in CX, Consulting, or similar customer-facing roles.
• Technical background or strong technical aptitude with a Lucid Suite focus.
• Excellent organizational skills and ability to manage multiple priorities.
• Strong written and verbal communication, including presenting to non-technical audiences.
• Proficient in using various tools to manage customer relationships and ensure business continuity.
• Fluency in Nordic languages.
• Hybrid work arrangement with Amsterdam office two days per week (Tue/Thu).

Responsibilities

• Develop understanding of the Lucid Suite and show how it integrates into customer workflows.
• Create strategies to drive ongoing Lucid Suite adoption.
• Build relationships with key contacts across organizations, including executives.
• Partner with Professional Services to drive adoption using change management and campaigns.
• Manage a portfolio of accounts and coordinate multiple workstreams.
• Conduct regular business reviews to ensure satisfaction and adoption.
• Serve as primary contact for key customers and address needs promptly.
• Lead cross-functional initiatives to improve customer experience and loyalty.
• Collaborate with account teams and GTM leadership to optimize internal processes.

Skills

Organizational skills

Multitasking

Communication skills

Relationship building

Independent worker

Nordic languages

Education

Bachelor's degree

Tools

CRM software

Job description

Lucid Software in Amsterdam is hiring an EMEA Customer Success Manager, Nordic Speaker, to guide strategic Nordic accounts and drive adoption of the Lucid Suite. You will build champions, manage stakeholder relationships, and coordinate across teams to deliver measurable outcomes.

This hybrid role blends remote work with in-person collaboration at our Amsterdam, NL office two days per week and requires strong cross-functional collaboration and a customer-first mindset.