EMEA Aftersales & Technical Enablement Specialist

brunswick; Netherlands; On-site; EUR 45,000 - 65,000; Full time

Job summary

Fliteboard is seeking an EMEA Aftersales & Technical Associate to develop loyal dealers and ensure a frictionless ownership experience for end-users. You will lead dealer support, drive 95% case resolution through dealers and training, and collaborate with regional teams to roll out dealer success initiatives.

Key duties include onboarding, KPI-driven goals, warranty and service process adoption, and close work with regional service center networks, QC/QA, and marketing to support events and

Responsibilities

• Act as the primary aftersales point of contact for assigned dealers, fostering strong trust-based relationships and being their first line of support for customer issues and opportunities.
• Drive dealer-led resolution to ensure 95% of end user cases are resolved via the dealer and regional service center network without central EMEA Aftersales intervention.
• Provide prioritized support to key dealers, ensuring resolution or structured escalation within one business day for critical issues.
• Ensure full adoption and compliance of aftersales processes including warranty, ticketing, customer communication and use of Flite systems and tools.
• Drive dealer and regional service center on-boarding, certification and re-certification programs, including timelines and annual compliance based on tier with a focus on equipping them with the right training, tools and access to Flite systems.
• Champion adoption and effective use of Flite aftersales systems and tools across dealer and regional service center networks to improve first-time resolution and prevention.
• Oversee dealer spare-parts readiness, ensuring appropriate inventory levels and alignment with our decentralized service resolution model to enable fast local support.
• Manage, approve and monitor warranty cost performance and knowledge gaps, identifying and addressing outliers through targeted coaching, process changes or training.
• Support local end-users in Dutch market and other assigned DTC channels in alignment with the dealer-led aftersales model, coordinating smooth handovers and ensuring a consistent experience.
• Providing regular service training to local team members and dealers as needed.
• Perform regular service and repair operations as required for internal and external stakeholders.
• Support with any other tasks and duties in collaboration with the Technical Aftersales Manager.
• Support marketing and events related projects in a technical capacity as required.

Job description

Fliteboard is seeking an EMEA Aftersales & Technical Associate to develop loyal dealers and ensure a frictionless ownership experience for end-users. You will lead dealer support, drive 95% case resolution through dealers and training, and collaborate with regional teams to roll out dealer success initiatives.

Key duties include onboarding, KPI-driven goals, warranty and service process adoption, and close work with regional service center networks, QC/QA, and marketing to support events and