EBC Specialist

NetApp, Inc.; Netherlands; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

NetApp is seeking a Briefing Program Manager in the Netherlands to plan, manage, and execute executive customer engagements that support strategic sales objectives. You will partner with sales teams, executives, subject matter experts, and external stakeholders to develop customized briefing experiences, coordinate agendas, and ensure flawless delivery.

A technical or engineering background is encouraged; success rests on professional communication, facilitation, and credible relationships at

Qualifications

• Lead end-to-end planning and execution for customer briefings.
• Translate customer and account team objectives into a focused agenda with executive participation.
• Manage prep and planning calls to ensure understanding of customer context and objectives.
• Facilitate briefings from welcome to close, ensuring objectives are addressed and key challenges understood.

Responsibilities

• Lead the end-to-end planning and execution process for customer briefings.
• Serve as a strategic briefing partner to sales account teams by translating customer and account team objectives into a focused agenda, identifying the right discussion leaders, and aligning executive participation as appropriate.
• Manage prep and planning calls with account teams and discussion leaders to ensure all participants understand the customer context, business priorities, desired outcomes, and overall briefing objectives.
• Facilitate briefings from welcome and introductions through session transitions, customer business insights, discussion flow, and closing, ensuring objectives are addressed and key challenges are understood.

Job description

Job Summary

As a Briefing Program Manager, you serve as the primary point of contact for planning, managing, and facilitating executive customer engagements that support strategic sales objectives. Partnering closely with sales teams, executives, subject matter experts, and external stakeholders, you develop customized briefing experiences, coordinate agendas, and ensure seamless execution of customer briefings. You lead cross-functional planning efforts to deliver world-class briefing experiences that align customer objectives with business outcomes. A technical or engineering background is highly encouraged. Success in this highly visible role requires exceptional professionalism, communication, facilitation, and relationship-building skills, along with the ability to quickly build trust and credibility with customers and colleagues at all levels.

Responsibilities

• Lead the end-to-end planning and execution process for customer briefings.
• Serve as a strategic briefing partner to sales account teams by translating customer and account team objectives into a focused agenda, identifying the right discussion leaders, and aligning executive participation as appropriate.
• Manage prep and planning calls with account teams and discussion leaders to ensure all participants understand the customer context, business priorities, desired outcomes, and overall briefing objectives.
• Facilitate briefings from welcome and introductions through session transitions, customer business insights, discussion flow, and closing, ensuring objectives are addressed and key challenges are understood.
• Connect conversations throughout the engagement back to the NetApp portfolio and relevant solutions so customers understand how NetApp can support their priorities and business outcomes.
• Bring strong technical fluency across industry solutions and products to help guide conversations, support account teams, and connect customer challenges to relevant NetApp capabilities.
• Stay informed on broader industry developments, competitive dynamics, and market trends to position NetApp solutions effectively and differentiate the portfolio in customer conversations.
• Build strong working relationships with sales, product management, executives, executive staff and EBC peers to support consistent processes and successful briefing execution.
• Collaborate with global EBC peers on cross-functional initiatives, program improvements, and experience standards that maintain a world-class briefing program.
• Maintain accurate briefing records and updates in the briefing management system to reflect agenda changes, participant updates, objectives, outcomes, and relevant briefing details.

Requirements

• Lead the end-to-end planning and execution process for customer briefings.
• Serve as a strategic briefing partner to sales account teams by translating customer and account team objectives into a focused agenda, identifying the right discussion leaders, and aligning executive participation as appropriate.
• Manage prep and planning calls with account teams and discussion leaders to ensure all participants understand the customer context, business priorities, desired outcomes, and overall briefing objectives.
• Facilitate briefings from welcome and introductions through session transitions, customer business insights, discussion flow, and closing, ensuring objectives are addressed and key challenges are understood.
• Connect conversations throughout the engagement back to the NetApp portfolio and relevant solutions so customers understand how NetApp can support their priorities and business outcomes.
• Bring strong technical fluency across industry solutions and products to help guide conversations, support account teams, and connect customer challenges to relevant NetApp capabilities.
• Stay informed on broader industry developments, competitive dynamics, and market trends to position NetApp solutions effectively and differentiate the portfolio in customer conversations.
• Build strong working relationships with sales, product management, executives, executive staff and EBC peers to support consistent processes and successful briefing execution.
• Collaborate with global EBC peers on cross-functional initiatives, program improvements, and experience standards that maintain a world-class briefing program.
• Maintain accurate briefing records and updates in the briefing management system to reflect agenda changes, participant updates, objectives, outcomes, and relevant briefing details.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won’t wait for the perfect moment—you’ll make it. The early planning, the extra thought, the bold idea that turns good into great: That’s how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise‑grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you’re ready to innovate, rise to the challenge, and own every moment - make your next move your best one.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.