Dynamics 365 CE Technical Architect

Avanade Inc.; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Job summary

Avanade Inc. is seeking a Solution Architect to design and implement Dynamics 365 Customer Engagement solutions, focusing on Sales, Marketing, Field Service and Customer Service. You will integrate CE with other business apps, review deliverables, and guide the team through the project lifecycle.

Role requires strong CRM domain expertise and the ability to mentor junior staff, with a global and collaborative team. English and Dutch fluency is expected; international context is common.

Qualifications

• Analytical skills to understand complex business problems and provide effective solutions.
• Consulting experience in delivering CRM projects for various industries and domains.
• Technology expertise in the Dynamics 365 Customer Engagement domain, including configuration, customization, security, performance, and deployment.
• Related technology skills such as .NET C# for plugins, Power Platform or Dataverse for low-code development, Azure Logic Apps or Power Automate for workflows, and Azure DevOps or GitHub for source control and CI/CD.
• Good communication skills to interact with customers, stakeholders, and team members.
• Ownership of the overall technical solution and relations with customer stakeholders.
• Fluency in communication in English and Dutch.

Responsibilities

• Design and implement the technical architecture for Dynamics 365 Customer Engagement solutions, following best practices and standards.
• Integrate Dynamics 365 Customer Engagement with other business applications, using various technologies and platforms.
• Review the technical deliverables of the development team and provide feedback and guidance.
• Troubleshoot and resolve any technical issues or challenges that arise during the project lifecycle.
• Document the technical design and architecture, as well as any changes or enhancements.
• Mentor and/or coach the junior developers and architects on the team.
• Support our customers in meeting their goals and performing their digital transformation.

Skills

Analytical thinking

CRM consulting

Cross-functional collaboration

Client engagement

English & Dutch fluency

Tools

.NET/C# plugins

Power Platform / Dataverse

Azure Logic Apps / Power Automate

Azure DevOps / GitHub

Job description

Passionate about implementing CRM in the Dynamics 365 ecosystem? Join our team as a Solution Architect and participate in the creation and implementation of innovative Dynamics 365 Customer Engagement solutions to address our customers' business challenges.

Come join us

The CE team carries out projects relate to the Microsoft Dynamics 356 Customer Engagement solution focused on Sales, Marketing,Field Service and Customer Service. Of course, the Power Platform is an integral part of our expertise and so are Copilot, PVA and DCCP.

You will be part of a fun and dedicated team made up of enthusiastic, motivated, and supportive colleagues. The team is cross-skilled, including functional profiles, delivery leads and presales consultants in addition to our technical colleagues.

What you’ll do:

• Design and implement the technical architecture for Dynamics 365 Customer Engagement solutions, following the best practices and standards
• Integrate Dynamics 365 Customer Engagement with other business applications, using various technologies and platforms
• Review the technical deliverables of the development team and provide feedback and guidance
• Troubleshoot and resolve any technical issues or challenges that arise during the project lifecycle
• Document the technical design and architecture, as well as any changes or enhancements
• Mentor and/or coach the junior developers and architects on the team
• Support our customers in meeting their goals and performing their digital transformation

S** kills and experiences:

• Analytical skills to understand complex business problems and provide effective solutions
• Consulting experience in delivering CRM projects for various industries and domains
• Technology expertise in the Dynamics 365 Customer Engagement domain, including configuration, customization, security, performance, and deployment
• Related technology skills such as .NET C# for plugins, Power Platform or Dataverse for low-code development, Azure Logic Apps or Power Automate for workflows, and Azure DevOps or GitHub for source control and CI/CD
• Good communication skills to interact with customers, stakeholders, and team members
• Ownership of the overall technical solution and relations with customer stakeholders
• Fluency in communication in English and Dutch.

About you:

• Passion for CRM and its Microsoft ecosystem.
• You are able to work effectively in a team in an international context.
• You have a proactive approach to learning and knowledge sharing.
• You place quality and customer needs at the center of your work.
• You have excellent communication skills and are able to work effectively in an international environment.

Enjoy your career

• Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
• Real-time access to technical and skilled resources globally
• Dedicated career advisor to encourage your growth
• Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefitshere.

A great place to work

As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.

Create a future for our people that focuses on

• Expanding your thinking
• Experimenting courageously
• Learning and pivoting

Inspire greatness in our people by

• Empowering every voice
• Encouraging boldness
• Celebrating progress

Accelerate the impact of our people by

• Amazing the client
• Prioritizing what matters
• Acting as one

Learn more

To learn more about the types of projects our CRM team works on check out this info:

• Being a Consultant at Avanade
• Geocode Records Fast
• Customize Microsoft Dynamics 365 Field Service Schedule Board

Interested in knowing what’s going on inside Avanade? Check out our blogs:

• Avanade Insights - exchange ideas that drive tomorrow's innovation
• Inside Avanade - explore what life is like working at Avanade