Dynamics 365 CE Solution Architect | CRM & Power Platform

Avanade Inc.; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Job summary

Avanade Inc. is seeking a Solution Architect to design and implement Dynamics 365 Customer Engagement solutions, focusing on Sales, Marketing, Field Service and Customer Service. You will integrate CE with other business apps, review deliverables, and guide the team through the project lifecycle.

Role requires strong CRM domain expertise and the ability to mentor junior staff, with a global and collaborative team. English and Dutch fluency is expected; international context is common.

Qualifications

• Analytical skills to understand complex business problems and provide effective solutions.
• Consulting experience in delivering CRM projects for various industries and domains.
• Technology expertise in the Dynamics 365 Customer Engagement domain, including configuration, customization, security, performance, and deployment.
• Related technology skills such as .NET C# for plugins, Power Platform or Dataverse for low-code development, Azure Logic Apps or Power Automate for workflows, and Azure DevOps or GitHub for source control and CI/CD.
• Good communication skills to interact with customers, stakeholders, and team members.
• Ownership of the overall technical solution and relations with customer stakeholders.
• Fluency in communication in English and Dutch.

Responsibilities

• Design and implement the technical architecture for Dynamics 365 Customer Engagement solutions, following best practices and standards.
• Integrate Dynamics 365 Customer Engagement with other business applications, using various technologies and platforms.
• Review the technical deliverables of the development team and provide feedback and guidance.
• Troubleshoot and resolve any technical issues or challenges that arise during the project lifecycle.
• Document the technical design and architecture, as well as any changes or enhancements.
• Mentor and/or coach the junior developers and architects on the team.
• Support our customers in meeting their goals and performing their digital transformation.

Skills

Analytical thinking

CRM consulting

Cross-functional collaboration

Client engagement

English & Dutch fluency

Tools

.NET/C# plugins

Power Platform / Dataverse

Azure Logic Apps / Power Automate

Azure DevOps / GitHub

Job description

Avanade Inc. is seeking a Solution Architect to design and implement Dynamics 365 Customer Engagement solutions, focusing on Sales, Marketing, Field Service and Customer Service. You will integrate CE with other business apps, review deliverables, and guide the team through the project lifecycle.

Role requires strong CRM domain expertise and the ability to mentor junior staff, with a global and collaborative team. English and Dutch fluency is expected; international context is common.