Dutch-Speaking Video Streaming Support Specialist (Greece)

Mercier Consultancy MD; Netherlands; On-site; EUR 20,000 - 29,000; Full time

Benefits offered by this job

Competitive monthly salary

13th salary

14th salary

Monthly performance bonus

Fully paid relocation package

Professional training programs

Private health insurance

Job summary

Mercier Consultancy Group is seeking Dutch-speaking Video Streaming Customer Experts to support a leading streaming platform from Greece. You will handle inquiries via chat, email, and phone, troubleshoot streaming quality and playback, and assist with billing and account questions.

The role offers relocation support, a competitive monthly salary, and performance incentives, with Dutch and English required and EU passport mandatory.

Qualifications

• Native or fluent Dutch (spoken and written).
• Proficient in English (working language).
• Valid EU passport (mandatory).
• A deep passion for the streaming industry and digital media.
• Strong problem-solving abilities and a customer-centric mindset.
• Previous experience in high-volume customer service or support roles is preferred.

Responsibilities

• Provide world-class support via chat, email, and phone for a leading streaming platform.
• Assist users with streaming quality, connectivity, and playback issues.
• Handle billing, subscription tiers, and content accessibility inquiries.
• Deliver empathetic, solution-focused Dutch communication to ensure satisfaction.
• Collaborate with cross-functional teams to report trends and improve the user journey.
• Maintain product knowledge to guide subscribers through features and content.
• Adhere to security and privacy guidelines to protect user data.

Skills

Dutch language

English proficiency

EU passport

Streaming enthusiasm

Job description

Mercier Consultancy Group is seeking Dutch-speaking Video Streaming Customer Experts to support a leading streaming platform from Greece. You will handle inquiries via chat, email, and phone, troubleshoot streaming quality and playback, and assist with billing and account questions.

The role offers relocation support, a competitive monthly salary, and performance incentives, with Dutch and English required and EU passport mandatory.