Dutch Speaking Video Streaming Customer Experts - Work Remote In Greece

Mercier Consultancy MD; Netherlands; On-site; EUR 20,000 - 29,000; Full time

Benefits offered by this job

Competitive monthly salary

13th salary

14th salary

Monthly performance bonus

Fully paid relocation package

Professional training programs

Private health insurance

Job summary

Mercier Consultancy Group is seeking Dutch-speaking Video Streaming Customer Experts to support a leading streaming platform from Greece. You will handle inquiries via chat, email, and phone, troubleshoot streaming quality and playback, and assist with billing and account questions.

The role offers relocation support, a competitive monthly salary, and performance incentives, with Dutch and English required and EU passport mandatory.

Qualifications

• Native or fluent Dutch (spoken and written).
• Proficient in English (working language).
• Valid EU passport (mandatory).
• A deep passion for the streaming industry and digital media.
• Strong problem-solving abilities and a customer-centric mindset.
• Previous experience in high-volume customer service or support roles is preferred.

Responsibilities

• Provide world-class support via chat, email, and phone for a leading streaming platform.
• Assist users with streaming quality, connectivity, and playback issues.
• Handle billing, subscription tiers, and content accessibility inquiries.
• Deliver empathetic, solution-focused Dutch communication to ensure satisfaction.
• Collaborate with cross-functional teams to report trends and improve the user journey.
• Maintain product knowledge to guide subscribers through features and content.
• Adhere to security and privacy guidelines to protect user data.

Skills

Dutch language

English proficiency

EU passport

Streaming enthusiasm

Job description

Dutch Speaking Video Streaming Customer Experts

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading organizations. As a leader in European recruitment and BPO services, we pride ourselves on delivering bespoke career solutions that empower professionals to excel in the most dynamic sectors, including the fast-paced world of digital entertainment.

Job Overview

We are currently scouting for talented individuals to join our team as Dutch Speaking Video Streaming Customer Experts. This Dutch Speaking Video Streaming Customer Experts position in Greece offers a unique opportunity to provide premium support for one of the world's most renowned streaming platforms, ensuring that subscribers enjoy a seamless and immersive viewing experience.

Key Responsibilities

• Provide world-class customer support via chat, email, and phone for a leading streaming platform
• Assist users with technical troubleshooting regarding streaming quality, connectivity, and playback issues
• Manage account inquiries, including billing, subscription tiers, and content accessibility concerns
• Ensure high satisfaction levels by delivering empathetic and solution-oriented communication in Dutch
• Collaborate with cross-functional teams to report recurring technical trends and improve the overall streaming user journey
• Maintain comprehensive product knowledge to guide subscribers through the platform's features and latest content releases
• Adhere to security and privacy guidelines to protect user data within the streaming ecosystem

Requirements

• Native or fluent Dutch (spoken and written)
• Proficient in English (working language)
• Valid EU passport (mandatory)
• A deep passion for the streaming industry and digital media
• Strong problem-solving abilities and a customer-centric mindset
• Previous experience in high-volume customer service or support roles is preferred

Benefits

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary)
• Monthly Performance Bonus for achieving quality and productivity goals
• Fully Paid Relocation Package (flight tickets, airport transfer, and initial hotel accommodation)
• Comprehensive professional training programs to excel in our Dutch-speaking jobs
• Full Private Health Insurance and extensive employee benefits
• The opportunity to build a career in one of the most exciting, sun-drenched locations in Europe

Life in Greece

Embrace a vibrant new chapter by securing one of the most sought-after Dutch-speaking jobs in Greece. Known for its world-famous Mediterranean climate, Greece offers a stunning blend of ancient history, breathtaking islands, and a modern urban culture that thrives year-round. Choosing this Dutch Speaking Video Streaming Customer Experts position in Greece means waking up to sunshine and enjoying an unparalleled work-life balance.

Beyond the career growth, living in Greece provides an affordable and high quality of life. From the culinary delights of authentic Mediterranean cuisine to the welcoming nature of the local community, you will find that Greece is the perfect backdrop for your next professional adventure. We provide full relocation support to ensure your transition to working in Greece is smooth, stress‑free, and successful.