Customer Service Representative (Dutch) - Relocation in Barcelona

Grow-Talent.com; Amsterdam; Vor Ort; EUR 21.000 - 32.000; Vollzeit

Zusammenfassung

Grow-Talent.com is partnering with a leading Outsourcing/BPO company to recruit a Dutch-speaking Customer Service Representative for their Barcelona office.

The role involves handling inquiries via phone, email, chat, or alerts, maintaining SLAs, and supporting team projects. Relocation to Barcelona is provided.

Candidates need Dutch native fluency and English at least B2, with 1 year of customer service experience; familiarity with Windows/MS Office is helpful.

Qualifikationen

• Native or fluent Dutch in speaking and writing.
• English proficiency at least B2 level.
• At least 1 year of customer service experience.

Aufgaben

• Handle incoming customer inquiries via phone, email, chat, or alerts.
• Record call details in the system and respond within SLA.
• Maintain up-to-date knowledge of services and products.
• Escalate issues to senior team members when needed.
• Adhere to project processes and comply with SLA.
• Support cover for other agents and participate in team projects.

Kenntnisse

Dutch language

English (B2)

Customer service experience

Tools

Windows

MS Office

Internet configuration

Jobbeschreibung

Customer Service Representative (Dutch) - Relocation in Barcelona

Job Openings Customer Service Representative (Dutch) - Relocation in Barcelona

About the job Customer Service Representative (Dutch) - Relocation in Barcelona

Grow-Talent.com is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Service Representative for their Barcelona office.

Position: Customer Service Representative

Location: Barcelona, Spain

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently
• Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA
• Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
• Escalate any potential service issues to the senior team members, as needed.
• Adhere to all project processes and procedures
• Ensure compliance with the contractual SLA
• Provide coverage for other Agents in their absence, whether within the same team or across different teams
• Collaborate with the team on specific projects, when requested
• Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
• Participate in regular team meetings
• Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction

REQUIREMENTS:

• Native / fluent in Dutch, both verbal and written. Proficiency in English (minimum B2 level)
• A minimum of 1 year of customer service experience is required
• experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred
• Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary
• Strong aptitude for working in a customer service environment
• Excellent customer care skills, with the ability to listen to and understand customer needs
• Capable of taking ownership of calls and progressing them to resolution or escalating them when needed

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Working schedule: Monday to Friday, 08:00 AM - 05 PM
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 23 working days of paid annual leave
• Guidance and tools to reach your full potential.