Dutch-Speaking Support Hero (Part-Time) – Live Events

TicketSwap; Amsterdam; On-site; EUR 23,000 - 25,000; Part time

Job summary

TicketSwap is seeking a part-time Dutch-speaking Customer Support Hero in Amsterdam to assist fans via chat, email, and phone. You will ensure high-quality service, fix common issues, and help maintain trust in our platform.

The role requires native Dutch and fluent English, 24-32 hours per week (with at least one weekend shift), and a calm, friendly approach in a fast-paced environment. Office-first with hybrid options in Amsterdam.

Qualifications

• Native level Dutch and fluent in English, both written and spoken.
• Some experience working in an office or professional environment, even better if it’s in a customer support role.
• Comfortable talking to customers via chat, email, and phone.
• Calm, clear, and friendly communicator, even in stressful situations.
• You’re available for 24-32 hours per week, based in or near Amsterdam, and can work at least one weekend shift (Saturday or Sunday, 10:00–18:00) each week.

Responsibilities

• Help fans with questions via chat, email and phone, with enthusiasm.
• Fix sellers' mistakes and find ways to avoid this in the future.
• Aim to achieve customer satisfaction and productivity targets.
• Use Intercom to manage conversations and keep communication smooth.
• Spot recurring issues and share insights with the CX team.
• Work closely with colleagues to ensure high-quality support.
• Support during peak moments or holidays (like King’s Day).

Skills

Dutch (native)

English (fluent)

Customer support experience

Multichannel communication

Stress management

Weekend availability

Tools

Intercom

Job description

TicketSwap is seeking a part-time Dutch-speaking Customer Support Hero in Amsterdam to assist fans via chat, email, and phone. You will ensure high-quality service, fix common issues, and help maintain trust in our platform.

The role requires native Dutch and fluent English, 24-32 hours per week (with at least one weekend shift), and a calm, friendly approach in a fast-paced environment. Office-first with hybrid options in Amsterdam.