Dutch-Speaking SaaS Customer Care Specialist (Tribe CRM)

Tribe CRM; Utrecht; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid work policy

Learning & development

Product & market awareness

Job summary

efficy Group in Utrecht, Netherlands is seeking a Customer Care Officer L1 (Dutch speaker) to own first-line support for Tribe CRM customers in the Netherlands. You will handle incoming questions by phone and ticket, resolve issues where possible, and escalate when needed.

You'll become a product expert, collaborate with Product and higher support levels, and participate in a learning-driven environment with a hybrid office policy requiring presence three days a week.

Qualifications

• Experience: first hands-on experience in a customer-facing role, ideally in software or SaaS
• Problem solver: you dig into an issue before passing it on, and you know when to stop and elevate
• Skills: comfortable with Microsoft Office; ticketing systems, knowledge of CRM or marketing technology is an advantage
• Composure: you stay structured and calm when volumes spike and several customers need you at once
• Language proficiency: native level of Dutch
• Language proficiency: full professional fluency in English
• Hybrid policy: you can come to the Utrecht office three days a week

Responsibilities

• First-line support: act as the first point of contact for customers by phone and ticket, and resolve requests accurately and on time (you're always happy to jump on a call with a customer)
• Triage & escalation: identify, prioritise and route tickets to the right support level or team, then verify closure
• Functional troubleshooting: analyse and resolve functional issues in Tribe CRM
• Customer records: log clear, concise notes after every interaction and flag recurring trends
• Knowledge base: write and maintain standard replies, troubleshooting guides and internal articles
• Product & market awareness: keep up with new functionalities and industry developments

Skills

Dutch language (native)

English language (professional)

Customer-facing experience

Problem solving

Composure under load

Tools

Microsoft Office

Ticketing systems

CRM/Marketing technology

Job description

efficy Group in Utrecht, Netherlands is seeking a Customer Care Officer L1 (Dutch speaker) to own first-line support for Tribe CRM customers in the Netherlands. You will handle incoming questions by phone and ticket, resolve issues where possible, and escalate when needed.

You'll become a product expert, collaborate with Product and higher support levels, and participate in a learning-driven environment with a hybrid office policy requiring presence three days a week.