Dutch-Speaking SaaS Customer Care Officer (L1)

Tribe CRM; Utrecht; Hybrid; EUR 28,000 - 40,000; Full time

Job summary

efficy Group is seeking a Customer Care Officer (L1) who will own the first line of support for Dutch-speaking Tribe CRM customers in the Netherlands. The role is based in Utrecht with a hybrid working policy.

You will handle inquiries by phone and ticket, troubleshoot where possible, and escalate as needed to senior teams. You will become a product expert with direct access to Product and higher support levels, contributing to knowledge base improvements and process evolution.

Qualifications

• First hands-on experience in a customer-facing role, ideally in software or SaaS.
• Ability to troubleshoot and resolve issues or escalate effectively.
• Familiarity with CRM or marketing technology is advantageous.

Responsibilities

• Provide first-line support via phone and ticket for Dutch Tribe CRM customers.
• Triaging, escalating tickets to appropriate teams, and confirming closures.
• Log clear notes and identify recurring trends for knowledge base updates.
• Maintain up-to-date understanding of Tribe CRM functionalities and industry developments.
• Collaborate with Product and higher support levels to improve content and processes.

Skills

Customer-facing experience

Problem solving

Microsoft Office

Ticketing systems

CRM/marketing tech knowledge

Job description

efficy Group is seeking a Customer Care Officer (L1) who will own the first line of support for Dutch-speaking Tribe CRM customers in the Netherlands. The role is based in Utrecht with a hybrid working policy.

You will handle inquiries by phone and ticket, troubleshoot where possible, and escalate as needed to senior teams. You will become a product expert with direct access to Product and higher support levels, contributing to knowledge base improvements and process evolution.