B2B Dutch Customer Care Specialist for Tribe CRM

Efficy Group; Utrecht; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

Efficy Group is seeking a Customer Care Officer to own the first-line support for Netherlands-based Tribe CRM customers. You’ll handle questions via phone and ticket, resolve functional issues where possible, and decide what to escalate to other teams. You’ll contribute to knowledge base and product understanding.

This role emphasizes product knowledge, collaboration with Product and higher support levels, and regular learning across European markets. Hybrid Utrecht-office three days a week.

Qualifications

• First-hand experience in a customer-facing role, ideally in software or SaaS.
• Problem solver who digs into an issue before passing it on, and knows when to escalate.
• Proficient with Microsoft Office; familiarity with ticketing systems, CRM or marketing technology is a plus.
• Calm and structured under high volumes with multiple customers needing help at once.
• Native Dutch language skills; fully professional English level.
• Hybrid policy: you can come to the Utrecht office three days a week.

Responsibilities

• First-line support: act as the first point of contact for customers by phone and ticket, and resolve requests accurately and on time.
• Triage & escalation: identify, prioritize and route tickets to the right support level or team, then verify closure.
• Functional troubleshooting: analyze and resolve functional issues in Tribe CRM.
• Customer records: log clear, concise notes after every interaction and flag recurring trends.
• Knowledge base: write and maintain standard replies, troubleshooting guides and internal articles.
• Product & market awareness: keep up with new functionalities and industry developments.

Job description

Efficy Group is seeking a Customer Care Officer to own the first-line support for Netherlands-based Tribe CRM customers. You’ll handle questions via phone and ticket, resolve functional issues where possible, and decide what to escalate to other teams. You’ll contribute to knowledge base and product understanding.

This role emphasizes product knowledge, collaboration with Product and higher support levels, and regular learning across European markets. Hybrid Utrecht-office three days a week.