Dutch-speaking Customer Ops Expert – Lisbon

Cross Border Talents; Rotterdam; On-site; EUR 25,000 - 35,000; Full time

Job summary

A leading recruitment agency seeks a fluent C2+ Dutch speaker to join as an Operations Customer Expert in Lisbon. You will support customers through various channels, ensuring excellent service and contribute to improving processes. Ideal candidates are motivated with strong communication skills and comfortable with rotational shifts. Comprehensive training will be provided, alongside a dynamic work environment. Apply today with your updated CV in English!

Qualifications

• Fluent in Dutch (C2 and higher) both spoken and written.
• Good command of English for internal communications.
• Strong communication and problem-solving skills.
• EU citizenship or valid work permit for Portugal.

Responsibilities

• Acknowledge and respond to customer inquiries via email, chat, and phone.
• Handle back-office tasks requiring outbound contact.
• Make outbound calls to promote products and gather feedback.
• Maintain customer records in the CRM system.
• Escalate complex cases to internal teams.

Skills

Fluent Dutch speaker (C2+)

Good command of English

Strong communication skills

Problem-solving skills

Customer service orientation

Job description

A leading recruitment agency seeks a fluent C2+ Dutch speaker to join as an Operations Customer Expert in Lisbon. You will support customers through various channels, ensuring excellent service and contribute to improving processes. Ideal candidates are motivated with strong communication skills and comfortable with rotational shifts. Comprehensive training will be provided, alongside a dynamic work environment. Apply today with your updated CV in English!