Dutch-Speaking Customer Expert – Lisbon Office

Cross Border Talents; Utrecht; On-site; EUR 21,000 - 32,000; Full time

Job summary

Cross Border Talents is looking for a Dutch-speaking Operations Customer Expert in Lisbon to support customers across the Dutch market. You will be part of a dynamic customer service department, ensuring an excellent service experience and contributing to the continuous improvement of internal processes.

This role offers intensive training and an international, fast-paced environment. Work hours are 40 per week with a rotating schedule from 07:00 to 17:00, including a 1-hour lunch break.

Qualifications

• Fluent Dutch speaker (C2+) in speaking and writing.
• Good command of English for internal communication.
• Excellent communication and problem-solving skills.

Responsibilities

• Acknowledge and respond to customer inquiries via email, chat, phone, and online forms.
• Maintain accurate customer records using the internal CRM system.
• Deliver on objectives, KPIs and deadlines set by management.
• Escalate more complex cases to specialized internal teams.
• Suggest improvements that enhance internal processes and customer experience.

Skills

Dutch (C2+)

English (internal)

Job description

Cross Border Talents is looking for a Dutch-speaking Operations Customer Expert in Lisbon to support customers across the Dutch market. You will be part of a dynamic customer service department, ensuring an excellent service experience and contributing to the continuous improvement of internal processes.

This role offers intensive training and an international, fast-paced environment. Work hours are 40 per week with a rotating schedule from 07:00 to 17:00, including a 1-hour lunch break.