Dutch Customer Support Guide Athens, Greece

Cross Border Talents; Rotterdam; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Competitive salary + performance incentives

Relocation package: flight reimbursement and housing assistance

Multicultural work environment

Full paid training

Multicultural work environment

Internal growth opportunities

Modern offices in Athens

Stable long-term employment

Job summary

A leading international travel platform is seeking Customer Support Guides to support Dutch-speaking customers from Athens. Responsibilities include assisting with bookings and providing clear communication. Ideal candidates are fluent in Dutch, have strong English skills, and possess excellent problem-solving abilities. This role offers competitive compensation and a relocation package, making it an excellent opportunity to build your international career in Greece.

Qualifications

• Fluency in Dutch (written and spoken).
• Strong English skills for training and internal communication.
• Excellent communication and problem-solving abilities.
• Customer-first mindset with a calm and positive attitude.
• Ability to adapt to new tools and fast-paced environments.
• Previous customer service experience is a plus but not required.

Responsibilities

• Support Dutch-speaking customers via phone, email, and chat.
• Provide customer-focused, clear, and solution-oriented communication.
• Maintain accurate documentation of customer interactions.
• Handle customer complaints and elevate complex cases when necessary.
• Maintain accurate documentation of customer interactions.
• Follow internal processes, KPIs, and quality standards.
• Collaborate with team members to ensure smooth customer journeys.
• Contribute ideas for improving the customer support process.

Skills

Fluency in Dutch

Strong English skills

Excellent communication

Problem-solving abilities

Attention to detail

Adaptability

No required prior CS experience

Job description

Are you a fluent Dutch speaker looking to take your career abroad and work with one of the worlds leading travel and accommodation platforms? We are seeking Customer Support Guides (CSG) to join a large, international team in Athens.

Key Responsibilities

• Support Dutch-speaking customers via phone, email, and chat
• Assist with bookings, modifications, cancellations, and general platform navigation
• Provide customer-focused, clear, and solution-oriented communication
• Handle customer complaints and elevate complex cases when necessary
• Maintain accurate documentation of customer interactions
• Follow internal processes, KPIs, and quality standards
• Collaborate with team members to ensure smooth customer journeys
• Contribute ideas for improving the customer support process

Requirements

• Fluency in Dutch (written and spoken)
• Strong English skills for training and internal communication
• Excellent communication and problem-solving abilities
• Customer-first mindset with a calm and positive attitude
• Ability to adapt to new tools and fast-paced environments
• Previous customer service experience is a plus but not required
• Strong attention to detail and reliability

What We Offer

• A chance to relocate to Greece and build an international career
• Competitive salary + performance incentives
• Relocation package: flight reimbursement and housing assistance
• Full paid training tailored to the Booking platform
• Multicultural work environment with a supportive team
• Opportunities for internal growth (quality, training, team leader, etc.)
• Modern offices in the center of Athens
• Stable long-term employment

Why Athens?

Enjoy warm Mediterranean weather, stunning islands, rich culture, and an affordable cost of living all while growing your professional experience in a global setting.

How to Apply

Please submit your CV in English. If you're ready to start an international journey and help travelers worldwide, we look forward to hearing from you.