Dutch iRobot Support Specialist — Bulgaria Relocation Ready

Mercier Consultancy MD; Netherlands; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Fully Paid Relocation Package (flight,

transfer, hotel) to Sofia

Comprehensive Health Insurance

Monthly Performance Bonus

Fully Paid Training

Professional growth opportunities

Job summary

Mercier Consultancy Group seeks a Dutch-speaking iRobot Support Specialist to join our Bulgaria-based tech support team. You will handle premium consumer electronics inquiries, provide troubleshooting via phone, email and chat, and guide customers through setup and software updates in a fast-paced environment.

This role offers relocation to Sofia, comprehensive training, healthcare, a monthly salary with a performance bonus, and opportunities for professional growth within a global tech sector.

Qualifications

• Native or fluent Dutch (spoken and written) required.
• EU passport (mandatory).
• Strong technical aptitude.
• Excellent communication with ability to explain tech concepts simply.
• Experience in customer support is advantageous.

Responsibilities

• Provide expert technical troubleshooting and guidance for premium iRobot consumer electronics products.
• Resolve technical queries via phone, email, and chat.
• Document all customer interactions in CRM.
• Assist clients with product setup, software updates, and hardware maintenance.
• Collaborate with international teams to optimize support workflows and enhance user experience.
• Uphold the premium brand reputation of our consumer electronics partners in interactions.

Skills

Dutch language

Customer support

Technical aptitude

Communication

Problem-solving

Tools

CRM software

Job description

Mercier Consultancy Group seeks a Dutch-speaking iRobot Support Specialist to join our Bulgaria-based tech support team. You will handle premium consumer electronics inquiries, provide troubleshooting via phone, email and chat, and guide customers through setup and software updates in a fast-paced environment.

This role offers relocation to Sofia, comprehensive training, healthcare, a monthly salary with a performance bonus, and opportunities for professional growth within a global tech sector.