DSP Network Management Specialist/网点管理专员

J&T Express; Amsterdam; On-site; EUR 42,000 - 64,000; Full time

Job summary

J&T Express is seeking a Network Quality KPI Specialist to monitor and improve network service quality and KPI performance. The role requires data-driven analysis, cross-regional collaboration, and the ability to translate platform requirements into actionable standards for regional teams and network sites.

The ideal candidate has 1–3 years in express/logistics, strong Excel data skills, and fluency in English, with Dutch/French as a plus.

Qualifications

• Proficiency in data analysis and reporting to monitor KPIs and identify anomalies.
• Strong problem-solving skills to diagnose root causes and implement improvements.
• Excellent communication and coordination across regional teams and sites.

Responsibilities

• Monitor and improve network quality KPIs, ensuring clear execution standards across regional sites.
• Track inbound/outbound parcel data and identify risks to improve efficiency and service quality.
• Lead cross-functional coordination to drive corrective actions and ensure platform standards are met.
• Organize training and capability development based on regional performance needs.

Skills

Data analysis

Problem solving

Communication

Execution

English proficiency

Education

Bachelor's degree or above

Logistics/Statistics/Data Analytics

Tools

Excel

Job description

• Network Quality KPI Management: Monitor, analyze, and continuously improve network operational and service quality KPIs. Translate new performance requirements from the platform into clear execution standards and ensure effective communication, training, and implementation across regional teams and network sites.
• Network Operations Data Monitoring: Monitor and analyze key operational data, including inbound and outbound parcel volumes and performance. Identify operational anomalies and potential risks in a timely manner, and leverage data analysis to identify issues and continuously improve operational efficiency and overall service quality.
• Service Quality KPI Monitoring: Monitor key service quality KPIs, particularly collection and delivery confirmation performance. Track KPI achievement and abnormal trends, analyze root causes, and drive relevant network sites to implement targeted improvement measures.
• Parcel Quality Management: Follow up on, analyze, and improve issues related to parcel damage, loss, and other operational exceptions. Drive network sites to implement standardized operating procedures and improve processes and operational standards to reduce overall damage and loss rates and enhance service quality and operational standardization across the network.
• Network Operations Standards Monitoring: Monitor the implementation of delivery procedures, operational processes, and relevant policies at network sites. Identify agents, franchisees, and network sites that do not meet platform standards, follow up on corrective actions, and ensure issues are effectively resolved and closed.
• Network Improvement and Capability Development: Organize regular skills training and operational capability development based on regional network performance and business needs. Drive continuous improvement in operational compliance, service quality, and overall network capabilities.
• Cross-functional Coordination: Maintain regular communication with regional teams, frontline operations teams, and network sites. Coordinate and drive the resolution of issues related to operational KPIs, service quality, and operating standards, ensuring that platform requirements are effectively implemented across regions and network sites.

Requirements

• Education: Bachelor's degree or above preferred; candidates with a college diploma or above in Logistics Management, Statistics, Data Analytics, Business Administration, or a related field are also considered.
• Experience: 1-3 years of experience in the express delivery, logistics, or related industries. Experience in network operations, service quality monitoring, data analysis, or customer service management is preferred. Familiarity with key express delivery processes, including collection, sorting, line-haul transportation, and last-mile delivery, as well as common operational issues across these stages.
• Data Analysis Skills: Proficient in Excel for data processing, reporting, and analysis. Strong data sensitivity and attention to detail, with the ability to identify operational anomalies and potential risks in a timely manner.
• Problem-Solving Skills: Strong logical thinking and root cause analysis skills, with the ability to combine data analysis with practical business scenarios to identify the underlying causes of operational issues and develop targeted improvement measures.
• Communication and Execution Skills: Strong communication, coordination, and stakeholder management skills, with the ability to effectively communicate with regional teams, agents, franchisees, and network sites, drive corrective actions, and follow through to ensure issues are closed.
• Language Skills: Fluency in English as a working language. Dutch and/or French is a plus.
• Work Requirements: Willingness to work across different locations within the Benelux region and support overtime during peak seasons and major promotional periods when required.

Preferred Qualifications

• Practical experience in the logistics industry in the Benelux or Europe;
• Experience in express delivery networks, last-mile delivery, DSP/franchisee management, or network operations;
• Familiarity with cross-border e-commerce and logistics business models, such as Temu and SHEIN;
• Experience managing European last-mile delivery networks, agents, or franchisees.