Operations manager Alo M/F

GEODIS INTERSERVICES; Almere; On-site; EUR 60,000 - 90,000; Full time

Job summary

A global logistics provider in Almere is seeking an experienced Operations Manager to oversee operational activities and manage budgets effectively. The ideal candidate will have a Bachelor's degree, 5-10 years in a similar position, and fluency in Dutch and English. Responsibilities include managing teams, improving logistics processes, and ensuring service quality per the Service Level Agreement. The candidate must possess strong leadership skills and the ability to communicate effectively in both languages while maintaining internal and external relationships.

Qualifications

• 5 to 10 years of experience in a similar role.
• Fluency in Dutch and English is required.
• Social skills to maintain internal and external contacts.

Responsibilities

• Manage operational policy according to site manager.
• Evaluate operational policy and suggest adjustments.
• Identify improvement points for logistics processes.
• Responsible for budget and reporting to site manager.
• Strengthen internal network and manage supplier contracts.
• Ensure service delivery meets SLAs.

Skills

Logistical education on HBO level

Thorough knowledge of logistics automation packages

Experience with financial management

Leadership/Coaching

Education

Bachelor's Degree

Job description

Operational activities - Local Management

Job title

Operations manager Alo M/F

Position requirements and constraints (working hours…)

Possibly morning/evening/night shifts, saturdays (especially during peak season)

Responsibilities

5. Results areas;

Policy

Result: Carries out and monitors the operational policy as established by the site manager.

• Periodically evaluates the operational policy implemented. Informs the site manager when it needs adjustment.
• Responsible for timely identification of improvement points regarding new logistical ways of working and safeguarding service provision. Communicates these to the Site Manager; formulates guidelines, obtains approval and implements them, ensuring correct application.

Budget/Financial

Result: responsible to operate within the framework of the budget of the respective department and pursue the established ratios.

• Responsible for weekly reporting to the site manager.
• Makes a price proposal for VAS (Value Added Service) based on measurements, analyses/reports.
• In cooperation with the site manager draws up the departmental budget or assesses proposed partial budgets.
• Budget responsible; co-decides on the optimization of guidelines and procedures related to operational organization.
• Identifies commercial opportunities for generating new business with the customer and takes action by drawing the attention of internal parties.
• Develops actions and instruments to increase the quality of service and control costs.
• Responsible for correct time registration of his departments and invoicing.

Relationship Management

Outcome: strengthen internal network with other sites. External relationship management is grafted on a good working relationship with customer(s) and supplier(s).

• Advises in the policy regarding the strategic and commercial choice of suppliers, agents and customers.
• Conducts consultations and promotes cooperation with fellow operations managers to achieve synergy and optimize processes and handling of daily operations.
• Performs contract management of suppliers.
• Communicates with customers on operational matters and acts as a contact person for customers.

Operations

Results: provide services to customers in accordance and in line with the Service Level Agreement and/or contractual obligations.

• Ensures establishment of operational objectives and standards.
• Supervises the execution of an efficient and effective planning and administration in the operational process and determines priorities.
• Contributes from his own discipline to any multidisciplinary projects in the role of project manager.
• Manages and monitors processes and work instructions of the various departments.
• Monitors the quality, quantity and continuity of services.
• Is responsible for own safety and that of colleagues and adheres to the instructions issued for that purpose.
• Monitors Service Level Agreement and timely intervenes and/or escalates during implementation.

Quality

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Applicant's profile

Job Profile

Job requirements

• Logistical education on HBO level or obtained through knowledge and/or experience.
• Additional training in the field of logistics.
• Thorough knowledge of logistics automation packages (warehouse management systems/transport management systems).
• Experience with financial management and preparation of budgets.
• Knowledge of common administrative processes.
• Leadership/Coaching.

Before employment, a Dutch national must provide a Certificate of Good Behavior to GEODIS. If not Dutch, a similar document is required from the competent authorities in the country of registration. If working in a site where air cargo is handled (currently site Rotterdam), this document must be reapplied for and issued every 5 years.

Specific job characteristics and skills

• Command of the Dutch and English languages in word and writing (depending on the situation, possibly a second foreign language) required to communicate at all levels and to prepare reports and policy notes.
• Social skills, required to maintain thorough internal and external contacts within all sections.

Working time (%)

100

Position place

Europe, Netherlands, Flevoland

Location

Almere 2

Minimum level of education required

BACHELOR'S DEGREE

Years of experience in similar position

Confirmed (5 to 10 years of experience)

Languages

• Dutch (Fluent)

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49,720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group. This position is also open to anyone recognized as a disabled worker.