Digital Guide DK

Sunweb Group; Rotterdam; On-site; EUR 29,269 - 35,773; Full time

Benefits offered by this job

Up to 20% discount on bookings

Access to LinkedIn Learning

Personalized Learning Action Plan

Travel allowances

Coaching sessions for well-being

Job summary

Join Sunweb Group as a Digital Guide, where your passion for customer service meets innovative digital platforms. Utilize your skills in communication and problem-solving to enrich guests' experiences and enhance their holidays. With a focus on personalized service and flexibility, this role is perfect for those ready to embrace the excitement of the travel industry.

Qualifications

• Fluency in Danish and English, both verbal and written.
• Tech-savvy with helping guests through digital tools.
• Knowledgeable about winter and summer destinations.

Responsibilities

• Handle client requests and complaints efficiently.
• Utilize previous guide experience for optimized service.
• Create personalized solutions for guests.

Skills

Communication skills

Problem-solving skills

Tech savvy

Organizational skills

In-Destination knowledge

Flexibility

Job description

We are currently looking for Digital Guides who speak fluent Danish and English and are available to start asap.
If you have a passion for customer service, excellent problem-solving skills, and a strong ability to adapt to digital platforms, we encourage you to apply for this exciting opportunity.

Work location: hub office Sunweb Group (preferably in Copenhagen).

Your impact

Within our team Destination Services we are responsible for the service on destination, and that is either offline with our guides on destination or online with Digital Guides. We are currently seeking experienced destination guides who are skilled in handling client requests, addressing complaints, providing effective solutions and sales & service.This role is part of our initiative to enhance our digital presence and establish closer relationships with our clients in the destination.

As a digital guide, you will be responsible for:

• Utilizing your previous guide experience and proficiency in computer systems and relevant programs

• Handle client requests and complaints in a professional and timely manner

• Create innovative solutions to meet client needs

• Sales and service optimization: Elevate the guest experience and boost sales by offering personalized recommendations for excursions and activities based on their interests. Every interaction is an opportunity to add value to their holiday and enhance their overall experience.

• Utilize digital platforms to provide personalized guidance and support

Let us introduce Sunweb Group

Sunweb Group is an online travel company committed to becoming the leading digital holiday expert. We send 1.3 million holidaymakers each year to both summer and winter destinations. With six different brands under our umbrella, and several hubs across Europe, we offer unique and memorable experiences to our customers. Our approach is to redefine the conventional travel experience, creating unexpected and delightful moments -just like a perfect holiday should. This innovative spirit is at the core of our mindset, encouraging our team to break routines, explore new horizons, and do things differently. That’s the Sunweb Group state of mind.

Why join our journey?

• Yearly gross salary starting from242.605 Danish kr (based on fulltime employment)

• Enjoy up to 20% off when booking with our brands for you, your family, and your friends

• Access to LinkedIn Learning and a personalized Learning Action Plan to support your career growth

• Benefit from coaching sessions designed to support your well-being

• Receive work-from-home and travel allowances to ease your daily routine

The conditions described as above are based on a Danish Sunweb Group employment. Different rules will apply per contract, depending on the country you live in (The Netherlands, Belgium, France, Sweden or Spain).

What skills will bring you to the top?

• Communication skills: excellent communication skills to align with both our teams and local partners. Fluent in Danish and English, verbal and written. Any other language is a big plus (Dutch, Swedish, French).

• Tech savvy: being able to help guests through the phone is also to help them with GPS, WhatsApp & third party apps that might be useful to solve the issues they might have.

• Problem-solving skills: being able to think on your feet and find solutions to unexpected challenges that guests may encounter.

• Flexible and proactive: You are willing to work irregular hours and enjoy variety in your work. You have a proactive attitude and anticipate on challenges before they arise.

• Organizational skills: keeping track of guest reservations, itineraries, and contact information.

• In-Destination knowledge: in-depth knowledge of winter and summer destinations, including popular attractions, activities, dining options, and local culture.

Is this your next challenge?
If you are passionate about delivering exceptional customer experiences in a digital-first environment, we would love to hear from you. Please submit your application in English and include any relevant experience or qualifications in English that make you a great fit for this role.
We are looking forward to hearing from you!Do you have questions about this position? Please send your email to [e-mail].

Sunweb Group is an equal opportunity employer, which means we do not discriminate in any way. We celebrate diversity and are committed to creating an inclusive and safe environment for all employees.

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