Deputy Store Manager - Amsterdam PCH (f/m/d)

Bvlgari; Amsterdam; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Additional pension plan

Health insurance

One Fit gym membership

Performance-based remuneration

Employee discounts

Training and development

Central location

Job summary

BVLGARI in Amsterdam is seeking a Deputy Store Manager to support the Store Manager in shaping strategy, leading the team on the sales floor, and delivering exceptional client experiences in a luxury setting.

You will drive sales, manage operations, oversee inventories, and develop the team through coaching and one-to-one meetings, while maintaining brand standards and CRM-driven clienteling.

Qualifications

• Several years of experience in a sales role with team management.
• Managerial and coaching experience.
• Strong selling skills and knowledge of store procedures.
• Fluent in German and English.
• Proficient in CRM techniques such as Beanstore and SAP.
• Analytical skills.
• Negotiation capabilities.

Responsibilities

• Lead by example in operations and client interactions.
• Stay active on the sales floor, coaching and providing feedback to improve the selling experience.
• Act as people manager with one-to-one meetings, development plans, and targets.
• Overcome team objections and requests confidently.

Skills

Sales leadership

Coaching

CRM skills

Negotiation

German & English

Commercial awareness

Tools

Beanstore

SAP

Job description

For our boutique in Amsterdam PCH, we are currently looking for a

Deputy Store Manager (f/m/d)

- Full time -

MISSION

The Deputy Store Manager plays a crucial role in assisting the Store Manager in shaping business strategy, vision, and goals to meet commercial targets and enhance the brand’s reputation and image. This role involves leading the team daily, driving sales and profitability, client satisfaction and relation, maintaining an organized store incl. operations, fostering team cohesion, and promoting the brand's culture and values.

Responsibilities

Management

• Lead by example in both operations and client interactions.
• Stay active on the sales floor, providing real-time coaching and feedback to improve the Bvlgari selling experience, ensuring client centricity, an omnichannel approach, memorable experiences, and strong business performance.
• Act as people manager by proactively planning one-to-one meetings to offer feedback, developing action plans, and setting personal targets, to support the performance management.
• Overcomes team complaints, objections and requests (products) in a confident and positive way.

Client Engagement

• Ensure a client-centric culture among sales teams.
• Establish and develop relationship with existing clients and engage new customers.
• Partner with the Store Manager to elevate the client portfolio by boosting team performance on CRM and clienteling KPIs and driving clienteling initiatives.
• Deliver excellence in client interactions and come up with innovative solutions to enhance the client experience.
• Monitor retail dashboards and ensure regular follow-up of sales and retail KPIs at both individual and store levels.
• Implement action plans through morning briefs, coaching, reward programs, and other initiatives.
• Produce reports on store performance, including insights on qualitative elements.
• Drive own sales target and engage in proactive sales activities.
• Acquire and maintain market and competitive knowledge.

Operations

• Guarantee the correct application of company norms and procedures, including people and product safety.
• Supervise day-to-day store processes and maintain the high standard of procedures.
• Organize and implement store rotations, shifts and holidays.
• Lead and organize inventories and maintain perfect retail standards.

Qualifications / Professional Capabilities

• Several years of experience in a sales role involving team management and coordination
• Managerial and coaching experience
• Selling skills and store procedures knowledge
• Very strong commercial background and focus
• Fluent in German and English
• CRM techniques and tools (Beanstore, SAP, etc.) combined with analytical skills
• Conversation Capability / Negotiating Skills

Why BVLGARI Keeps You Smiling:

• Additional pension plan, coaching, and family advice through Nilo Health.
• Health insurance coverage with ONVZ.
• Coverage for One Fit sports club membership.
• Performance-related remuneration system.
• Employee discounts and access to staff online boutiques.
• Exciting tasks within a globally renowned luxury brand.
• Training and development opportunities within LVMH.
• Central location with excellent transportation connections.

We eagerly await your application, highlighting your ability to cultivate and maintain relationships with high jewelry clientele. Join us at BVLGARI, where elegance knows no bounds.