Deputy Store Manager - Amsterdam (F/M/D)

BULGARI; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Pension plan

Corporate benefits

Health insurance

Sport membership

Performance-based pay

Employee discount

Training & development

Central location

Job summary

BVLGARI Amsterdam boutique is seeking a Deputy Store Manager to support the Store Manager in shaping business strategy, driving sales, and upholding the brand's image. The role requires hands-on leadership on the sales floor, coaching, and a strong commercial mindset to meet targets.

Fluency in German and English, several years in luxury retail, and the ability to organize shifts, inventories, and store procedures are essential.

Qualifications

• Several years of experience in a sales role involving team management and coordination.
• Managerial and coaching experience.
• Selling skills and knowledge of store procedures.
• Very strong commercial background and focus.
• Fluent in German and English.
• CRM techniques and tools (Beanstore, SAP, etc.) with analytical skills.

Responsibilities

• Lead by example in operations and client interactions.
• Stay active on the sales floor, coaching and providing real-time feedback to improve the client experience and sales performance.
• Proactively plan one-to-one meetings, develop action plans, and set personal targets to support performance.
• Address objections and requests confidently to maintain a client-centric service.

Skills

Team management

Coaching

Selling skills

Store procedures

Commercial focus

CRM techniques

German and English

Tools

Beanstore

SAP

Job description

For our boutique in Amsterdam PCH, we are currently looking for a

Deputy Store Manager (f/m/d)

- Full time -

MISSION

The Deputy Store Manager plays a crucial role in assisting the Store Manager in shaping business strategy, vision, and goals to meet commercial targets and enhance the brand's reputation and image. This role involves leading the team daily, driving sales and profitability, client satisfaction and relation, maintaining an organized store incl. operations, fostering team cohesion, and promoting the brand's culture and values.

Management

• Lead by example in both operations and client interactions.
• Stay active on the sales floor, providing real-time coaching and feedback to improve the Bvlgari selling experience, ensuring client centricity, an omnichannel approach, memorable experiences, and strong business performance.
• Act as people manager by proactively planning one-to-one meetings to offer feedback, developing action plans, and setting personal targets, to support the performance management.
• Overcomes team complaints, objections and requests (products) in a confident and positive way.

Client Engagement

• Ensure a client-centric culture among sales teams.
• Establish and develop relationship with existing clients and engage new customers.
• Partner with the Store Manager to elevate the client portfolio by boosting team performance on CRM and clienteling KPIs and driving clienteling initiatives.
• Deliver excellence in client interactions and come up with innovative solutions to enhance the client experience.

Sales Development

• Monitor retail dashboards and ensure regular follow-up of sales and retail KPIs at both individual and store levels.
• Implement action plans through morning briefs, coaching, reward programs, and other initiatives.
• Produce reports on store performance, including insights on qualitative elements.
• Drive own sales target and engage in proactive sales activities.
• Acquire and maintain market and competitive knowledge.

Operations

• Guarantee the correct application of company norms and procedures, including people and product safety.
• Supervise day-to-day store processes and maintain the high standard of procedures.
• Organize and implement store rotations, shifts and holidays.
• Lead and organize inventories and maintain perfect retail standards.

Why BVLGARI Keeps You Smiling:

• Additional pension plan
• Corporate Benefits including voucher codes.
• Health insurance coverage with ONVZ.
• Coverage for One Fit sports club membership.
• Performance-related remuneration system.
• Employee discounts and access to staff online boutiques.
• Exciting tasks within a globally renowned luxury brand.
• Training and development opportunities within LVMH.
• Central location with excellent transportation connections.

Qualifications / Professional Capabilities

• Several years of experience in a sales role involving team management and coordination
• Managerial and coaching experience
• Selling skills and store procedures knowledge
• Very strong commercial background and focus
• Fluent in German and English
• CRM techniques and tools (Beanstore, SAP, etc.) combined with analytical skills

Personal Competencies

• Leadership & Entrepreneurial spirit
• Deliver excellence
• Planning & Organization & Innovation
• Conversation Capability / Negotiating Skills