DEPUTY STORE MANAGER - Amsterdam (f/m/d)

Bvlgari; Amsterdam; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Additional pension plan

Corporate benefits with voucher codes

Health insurance with ONVZ

OneFit gym membership coverage

Performance-based remuneration

Employee discounts and staff online를

Luxury brand experience

Training and development with LVMH

Central location with great transport

Job summary

BVLGARI in Amsterdam is seeking a Deputy Store Manager (f/m/d) to support the Store Manager in shaping business strategy and driving sales. You will lead daily operations, coach the team, and ensure client-centric service while maintaining brand standards.

The role requires several years of sales leadership experience, fluency in German and English, and strong CRM proficiency. Join a globally renowned luxury house with excellent benefits and development opportunities.

Qualifications

• Several years of experience in a sales role involving team management and coordination.
• Managerial and coaching experience.
• Selling skills and store procedures knowledge.
• Very strong commercial background and focus.
• Fluent in German and English.
• CRM techniques and tools (Beanstore, SAP, etc.) combined with analytical skills.

Responsibilities

• Lead by example in operations and client interactions.
• Stay active on the sales floor, coaching and giving feedback to improve the client experience.
• Act as people manager; conduct one-to-one meetings and develop action plans.
• Overcome team objections and requests in a confident, positive way.
• Establish and develop relationships with existing clients and engage new customers.
• Drive CRM and clienteling KPIs and promote clienteling initiatives.
• Monitor dashboards; follow-up on sales and KPIs at store and individual levels.
• Prepare reports on store performance and insights.
• Drive personal sales targets and engage in proactive sales activities.
• Acquire and maintain market and competitive knowledge.
• Ensure proper application of company norms and safety procedures.
• Supervise day-to-day store processes and maintain high standards.
• Organize store rotations, shifts and holidays; lead inventories.

Skills

Team management

Coaching

Sales skills

Store procedures

Commercial mindset

Fluent German

Fluent English

CRM tools

Tools

Beanstore

SAP

Job description

Position

For our boutique in Amsterdam PCH, we are currently looking for a Deputy Store Manager (f/m/d) - Full time

MISSION

The Deputy Store Manager plays a crucial role in assisting the Store Manager in shaping business strategy, vision, and goals to meet commercial targets and enhance the brand’s reputation and image. This role involves leading the team daily, driving sales and profitability, client satisfaction and relation, maintaining an organized store incl. operations, fostering team cohesion, and promoting the brand's culture and values.

Verantwortungsbereiche

Management

• Lead by example in both operations and client interactions.
• Stay active on the sales floor, providing real-time coaching and feedback to improve the Bvlgari selling experience, ensuring client centricity, an omnichannel approach, memorable experiences, and strong business performance.
• Act as people manager by proactively planning one-to-one meetings to offer feedback, developing action plans, and setting personal targets, to support the performance management.
• Overcomes team complaints, objections and requests (products) in a confident and positive way.

Client Engagement

• Ensure a client-centric culture among sales teams.
• Establish and develop relationship with existing clients and engage new customers.
• Partner with the Store Manager to elevate the client portfolio by boosting team performance on CRM and clienteling KPIs and driving clienteling initiatives.
• Deliver excellence in client interactions and come up with innovative solutions to enhance the client experience.

Sales Development

• Monitor retail dashboards and ensure regular follow-up of sales and retail KPIs at both individual and store levels.
• Implement action plans through morning briefs, coaching, reward programs, and other initiatives.
• Produce reports on store performance, including insights on qualitative elements.
• Drive own sales target and engage in proactive sales activities.
• Acquire and maintain market and competitive knowledge.

Operations

• Guarantee the correct application of company norms and procedures, including people and product safety.
• Supervise day-to-day store processes and maintain the high standard of procedures.
• Organize and implement store rotations, shifts and holidays.
• Lead and organize inventories and maintain perfect retail standards.

Profil

Qualifications / Professional Capabilities

• Several years of experience in a sales role involving team management and coordination
• Managerial and coaching experience
• Selling skills and store procedures knowledge
• Very strong commercial background and focus
• Fluent in German and English
• CRM techniques and tools (Beanstore, SAP, etc.) combined with analytical skills

Personal Competencies

• Leadership & Entrepreneurial spirit
• Deliver excellence
• Planning & Organization & Innovation
• Conversation Capability / Negotiating Skills

Zusätzliche Informationen

Why BVLGARI Keeps You Smiling

• Additional pension plan
• Corporate Benefits including voucher codes.
• Health insurance coverage with ONVZ.
• Coverage for One Fit sports club membership.
• Performance-related remuneration system.
• Employee discounts and access to staff online boutiques.
• Exciting tasks within a globally renowned luxury brand.
• Training and development opportunities within LVMH.
• Central location with excellent transportation connections.