Demo Consultant / Customer Experience Engineer

Etiya; Netherlands; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Etiya, a global software company in the Netherlands, is seeking a creative force to design compelling demos that showcase their BSS platform. You will work directly with the presales team, crafting narratives that connect technology with real-world business outcomes.

The ideal candidate will have over 5 years of strategic BSS/telecom experience and the ability to guide a technical team in delivering innovative customer experiences through AI and chatbots. Join us to exceed expectations every day!

Qualifications

• 5+ years in a strategic BSS/telecom role (Presales, Consulting, Product Marketing).
• Understanding of processes like Quote-to-Cash and Order-to-Activate.
• Ability to connect core systems to CX strategies involving AI.

Responsibilities

• Architect demos showcasing the link between BSS functions and customer experiences.
• Create and standardize key stories about the platform.
• Work with product management to integrate latest innovations into demo narratives.
• Define the scope for each demo and collaborate with technical teams.
• Equip presales colleagues with impactful demo scripts.

Skills

BSS/telecom experience

CX & AI vision

Exceptional communication

Clear leadership

Job description

We are a community of innovators, dreamers, and doers. We welcome like‑minded teamplayers to #ExceedEveryday with us!

WHO ARE WE?

We are a global software company with more than 1600 employees in 3 continents, providing AI-driven digital transformation with our award‑winning product portfolio.

We have offices and customers in Turkiye, Canada, Ukraine, Netherlands, USA, Singapore and UAE and have been recognized and awarded by independent organizations worldwide.

Etiya has been awarded with the "Great Place to Work Certificate" for three years in a row. And also Etiya has been listed in the "Türkiye’s Best Workplaces", "Best Workplaces in Information Technology", "Best Workplaces for Women", "Best Workplaces for Millennials" and "Innovation by All" by Great Place to Work Turkey.

WHY ETIYA?

We contribute to the continuous improvement of our people through extensive technical, leadership and soft skill training. We offer a dynamic work environment with a unique opportunity to work across diverse international projects as an organization rapidly growing in 3 continents.

We offer an innovative work environment by continuous investment in research and development.

Friendly Atmosphere

We offer a flat, open, fun and warm work environment for our employees balancing our commitment to customer success with our focus on personal development, interests and passions.

We’re looking for the creative force behind our product demonstrations. Reporting directly to the Head of Presales, you'll work hand-in-hand with the entire presales team, playing a direct role in our most important sales opportunities.

This isn't about clicking through features; it's about telling a compelling story. Your mission will be to design demos that show how our BSS platform is the engine behind the next wave of AI-driven customer experiences. You'll craft the narratives that connect our technology to real-world business results, showcasing everything from AI Agents to seamless digital interactions. Think of yourself as the director: you create the vision and guide a technical team to bring it to life.

QUALIFICATIONS WE ARE LOOKING FOR

• Industry Experience: 5+ years in a strategic BSS/telecom role (Presales, Consulting, Product Marketing).
• Deep BSS Knowledge: You genuinely understand processes like Quote-to-Cash and Order-to-Activate.
• CX & AI Vision: You can clearly connect core systems to modern CX strategies involving AI, chatbots, and loyalty.
• Clear Leadership: Proven ability to guide a technical team from a strategic vision to a finished solution.
• Exceptional Communication: You can articulate complex ideas with clarity and impact to any audience.

JOB DESCRIPTION

• Design the Experience: You'll architect our demos, mapping out how to best showcase the link between core BSS functions and the amazing customer experiences they power.
• Craft the Narrative: You will create and standardize the key stories we tell about our platform, making it clear that a strong BSS foundation is essential for true digital transformation.
• Collaborate with Product Teams: You'll work closely with product management to understand the roadmap and weave the latest innovations into your demo narratives.
• Guide the Build: You’ll define the scope and flow for each demo, then work with our technical team to ensure they execute your vision perfectly.
• Empower the Sales Team: You'll equip your presales colleagues with consistent, high-impact demo scripts and stories that resonate with executive-level buyers.

As this is a global position, we are considering candidates located in various regions across Europe. Flexibility around location is possible depending on the candidate’s profile and alignment with our needs.