DC Services Quality & Training Lead — EMEA

AIT Worldwide Logistics, Inc.; Amsterdam; Hybrid; EUR 120,000 - 150,000; Full time

Benefits offered by this job

Volunteer work program

Job summary

AIT Worldwide Logistics is seeking a Manager, Quality & Training for DC Services to ensure daily service quality across sub-contractors in data center environments within the EMEA region. The role involves establishing training curriculums leveraging the WG Training Center, and setting vendor performance expectations and safety standards.

Based in Amsterdam, you will lead initiatives for vendor onboarding, KPI monitoring, and continuous improvement, while partnering with Cloud Operations and

Qualifications

• Bachelor's degree in Supply Chain Management, Business Administration, Occupational Health & Safety, or related field.
• Progressive experience in data center operations, quality assurance, or sub-contractor/vendor management.

Responsibilities

• Oversee service quality of sub-contractors in data center environments.
• Act as SME for DC activities and SOWs.
• Monitor vendor performance against KPIs and address gaps.
• Develop training curriculums for DC Services personnel and vendors.
• Lead EHS initiatives and safety standards in EMEA DC sites.
• Drive vendor onboarding and performance reviews.
• Align DC Services strategy with Cloud Operations goals.

Skills

Data center operations

Quality assurance

Vendor management

Training design

Education

Bachelor's degree in Supply Chain Management or related field

Job description

AIT Worldwide Logistics is seeking a Manager, Quality & Training for DC Services to ensure daily service quality across sub-contractors in data center environments within the EMEA region. The role involves establishing training curriculums leveraging the WG Training Center, and setting vendor performance expectations and safety standards.

Based in Amsterdam, you will lead initiatives for vendor onboarding, KPI monitoring, and continuous improvement, while partnering with Cloud Operations and