DACH Junior Customer Success Pro - Onboarding & Renewals

Simvia; Amsterdam; Hybrid; EUR 35,000 - 50,000; Full time

Job summary

Simvia in Amsterdam is seeking a Junior Customer Success Specialist – DACH to own a portfolio of around 50 DACH customers from onboarding to renewal. You’ll work with onboarding and support to ensure customers gain real value from the platform, while developing your independence.

Fluency in German and English is essential, with French or Italian a plus. The role offers a hybrid setup with office presence in Amsterdam and partial remote options.

Qualifications

• 0–2 years in a customer-facing role such as CS, AM, Support or hospitality.
• German (native or fluent) and strong English; French/Italian a plus.
• Self-starter who is curious, organized and thrives in a fast-moving scale-up.
• Comfortable managing many accounts with differing needs.

Responsibilities

• Own your portfolio of around 50 DACH customers from onboarding through renewal.
• Run onboarding with our onboarding specialist to enable core features.
• Manage renewals and lead renewal conversations to support retention.
• Provide strategic guidance beyond day-to-day support.
• Monitor customer health and spot churn risks early.
• Collaborate with Sales on upsell/cross-sell where beneficial.
• Be the voice of the DACH customer for product and wider team.
• Suggest improvements to onboarding materials and processes.

Skills

German (native/fluent)

English

French or Italian (plus)

Self-starter

Tech-savvy

Tools

HubSpot

Claude

ChatGPT

Job description

Simvia in Amsterdam is seeking a Junior Customer Success Specialist – DACH to own a portfolio of around 50 DACH customers from onboarding to renewal. You’ll work with onboarding and support to ensure customers gain real value from the platform, while developing your independence.

Fluency in German and English is essential, with French or Italian a plus. The role offers a hybrid setup with office presence in Amsterdam and partial remote options.