CXM Campaign Manager: End-to-End, Data-Driven Leader

dentsu; Rotterdam; On-site; EUR 70,000 - 90,000; Full time

Job summary

Merkle, part of the dentsu network, is seeking a CXM Campaign Manager to own campaigns end-to-end from requirements through production and QA. You will coordinate internal teams and external partners, maintain strong client relationships, and drive data-informed optimisations while upholding the highest quality standards.

You will join an Amsterdam or Rotterdam based team, collaborating across brands and stakeholders to deliver impactful CXM solutions.

Qualifications

• 3+ years of relevant experience in campaign management, CXM, CRM, or digital marketing.
• Strong organizational skills with high attention to detail.
• Fluent in Dutch and English, written and spoken.
• Ability to manage multiple projects independently under pressure.

Responsibilities

• Manage CXM campaigns from brief to production and QA.
• Own the cross-campaign agenda, managing priorities, timelines and deliverables.
• Build relationships with clients and stakeholders to translate business objectives into campaign strategies.
• Coordinate internal teams and external partners to ensure high-quality outcomes.
• Communicate clearly with clients and stakeholders throughout the lifecycle.
• Identify opportunities to improve campaign processes, efficiency and performance via data and testing.
• Apply QA and change management best practices.
• Share knowledge and coach junior colleagues to support development.

Skills

Campaign management

Stakeholder management

Project coordination

Analytical skills

Dutch English communication

Tools

Campaign management platforms

Job description

Merkle, part of the dentsu network, is seeking a CXM Campaign Manager to own campaigns end-to-end from requirements through production and QA. You will coordinate internal teams and external partners, maintain strong client relationships, and drive data-informed optimisations while upholding the highest quality standards.

You will join an Amsterdam or Rotterdam based team, collaborating across brands and stakeholders to deliver impactful CXM solutions.